Front Office Team Leader: Elevate Guest Experience

Como-Metropolitan-London; City of Westminster; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Worldwide discounts at COMO Hotels

Complimentary nights

Discounted dining at Nobu London

Service charge on salary

Sick pay

28 paid holidays

Wellness programmes

Job summary

COMO Metropolitan London, a premier luxury hotel in Mayfair, seeks an experienced Reception Team Leader to supervise daily front office operations and guest services. You will ensure policy adherence, staff guidance, and a consistently high standard of guest satisfaction across all touchpoints.

The role requires leadership in a fast-paced environment, fluency in English, and a proactive, guest-centric attitude. Join a renowned property known for wellness, cuisine, and destination experiences.

Qualifications

• Previous experience in Reception or Front Office leadership.
• Experience with OPERA PMS or CLOUD.
• Excellent spoken and written English.
• Strong social and communication skills.
• Well-presented and groomed.

Responsibilities

• Provide prompt and efficient guest check-in and check-out.
• Supervise reception staff and ensure SOPs and standards are followed.
• Answer guest queries in a polite, professional manner.
• Know hotel outlets, timings, and offerings to upsell where appropriate.
• Handle cash and foreign currency exchange accurately.
• Resolve guest issues or escalate to supervisor when needed.
• Monitor reception area cleanliness and organization; maintain float discipline.
• Collaborate with Reservations, Concierge, F&B and Housekeeping to meet guest expectations.

Skills

Excellent English

Guest service

Supervisory skills

Tools

OPERA PMS

Cloud systems

Job description

COMO Metropolitan London, a premier luxury hotel in Mayfair, seeks an experienced Reception Team Leader to supervise daily front office operations and guest services. You will ensure policy adherence, staff guidance, and a consistently high standard of guest satisfaction across all touchpoints.

The role requires leadership in a fast-paced environment, fluency in English, and a proactive, guest-centric attitude. Join a renowned property known for wellness, cuisine, and destination experiences.