Front Desk & Enrolment Information Officer

Newcastle And Stafford Colleges Group; Newcastle-under-Lyme; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

LGPS

Annual leave

Cycle to Work

Gym membership

Training budget

Staff parking

Health scheme

On site cafe

Job summary

Newcastle and Stafford Colleges Group (NSCG) is seeking a Front of House Receptionist / Information Officer to deliver a friendly, efficient reception experience for students and staff. You will assist with enrolment documentation, manage enquiries and support events.

The role offers a strong benefits package including generous leave, pension, and development opportunities. Based at Newcastle-under-Lyme with campus-wide responsibilities.

Qualifications

• Educated to Level 3 or equivalent with a customer services or business administration qualification.
• Experience delivering excellent customer experience.
• Excellent communication and interpersonal skills; confident with all college users.
• Strong administrative and organisational abilities.

Responsibilities

• Provide a welcoming reception service to students, staff and visitors.
• Assist with application and enrolment documentation processing.
• Handle telephone and in-person enquiries and related duties (passes, logging calls, till).
• Support events such as welcome events, open evenings and internal/external activities.

Skills

Customer service

Communication

Administrative skills

Reception experience

Education

Level 3 customer service or business admin qualification

Job description

Newcastle and Stafford Colleges Group (NSCG) is seeking a Front of House Receptionist / Information Officer to deliver a friendly, efficient reception experience for students and staff. You will assist with enrolment documentation, manage enquiries and support events.

The role offers a strong benefits package including generous leave, pension, and development opportunities. Based at Newcastle-under-Lyme with campus-wide responsibilities.