Front of House Receptionist / Information Officer

Newcastle and Stafford Colleges Group (NSCG); Newcastle-under-Lyme; On-site; GBP 11,000 - 14,000; Part time

Benefits offered by this job

Local Government Pension Scheme

24 days annual leave

Cycle to Work Scheme

Subsidised Gym Membership

Training and development opportunities

Staff parking

Health-related benefits

On-site restaurant

Job summary

Newcastle College seeks a part-time Front of House Receptionist / Information Officer to provide a friendly, efficient reception for students, staff and visitors. You will manage enquiries, issue passes and support enrolment processes at the Newcastle College site.

The role requires level 3 qualification with customer service or administration experience, plus excellent communication and organisational skills.

Qualifications

• Educated to level 3 standard with a customer services or business administration qualification.
• Experience delivering excellent customer experience.
• Excellent communication and interpersonal skills with polite but assertive manner.
• Strong administrative and organisational abilities.

Responsibilities

• Assist with completion of application and enrolment documentation for students, staff and others.
• Provide a welcoming reception service to students, staff and visitors.
• Handle reception duties including telephone and in-person enquiries, issuing passes, logging absences, cash handling, and daily tasks.
• Support welcome events, open evenings and internal/external events as directed by Customer Services Manager.

Skills

Customer service

Communication skills

Administrative skills

Organisational skills

Education

Level 3 qualification in customer services or business administration

Job description

FRONT OF HOUSE RECEPTIONIST / INFORMATION OFFICER

Location: Newcastle College Part-time, Permanent Position 18 ½ hours per week, over 2 ½ days Salary: NSUP5 £25,021 pro rata (£12,510 actual per annum)

Newcastle and Stafford Colleges Group (NSCG) is one of the very best colleges in the country. In October 2024 we became the first and only further education provider in England to achieve a full set of outstanding grades in consecutive Ofsted Inspections. This includes recognition of our strong contribution towards meeting Local Skills Needs under the latest version of the Education Inspection Framework (EIF).

The inspection report praised all areas of the College’s provision and acknowledged NSCG’s ‘staff are professional, friendly, incredibly supportive and work tirelessly to meet the needs of learners’ ‘teachers improve their practice based upon the support they receive’ and ‘teachers create highly supportive, calm and highly aspirational environments in which learners and apprentices thrive’. In summary, NSCG is a great place to work and study.

To read the full Ofsted report for Newcastle and Stafford Colleges Group, please visit the Ofsted Government website, select Find an Inspection Report and search for Newcastle and Stafford Colleges Group.

The group is currently home to a population of over 6,500 full-time students with around 2000 adult learners and students on higher education programmes. We have over 1,500 apprentices where we work with over 850 individual employers.

This role would be ideal for you if you are a customer focused individual with a strong interest and experience in the educational environment. The purpose is to assist with the completion of application and enrolment documentation by students, employees or other relevant parties.

The Main Duties Of The Post Holder Are

• To assist with the completion of application and enrolment documentation by students, employees or other relevant parties
• Provide an efficient, polite and welcoming reception service to students, staff and visitors of the college
• Undertake reception duties in accordance with the needs of the department, including telephone and in person enquiries, issuing temporary passes, logging absence calls, cashing up the till and other day to day issues.
• To assist with welcome events, open evenings and other internal and external events in accordance with the direction of Customer Services Manager

Required Skills And Experience

• Is educated to level 3 standard together with a customer services or business administration qualification.
• Experience of working in a role with a track record for providing an excellent customer experience.
• Has excellent communication and interpersonal skills and the confidence to deal with all college users in a polite but assertive manner.
• Possesses excellent administrative and organisational skills.

What’s in it for you?

The College Offers And Excellent Benefits Package Which Includes

• Local Government Pension Scheme
• 24 days annual leave per year, rising to 30 following 5 years’ service (pro rata) PLUS bank holidays and Christmas closure
• Cycle to Work Scheme (Salary sacrifice).
• Subsidised Gym Membership.
• Excellent Training and Development Opportunities (supported with a dedicated budget).
• Staff parking available
• Health-related benefits including subsidised health scheme
• On site restaurant facilities and FREE early morning coffee/tea and toast

This college is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. All college based positions are subject to enhanced DBS check and are exempt from the Rehabilitation of Offenders Act.

As an equal opportunities employer, we welcome applications from all sectors of the community.