Front Desk & Information Officer (Part-Time) - College Experience

eTeach UK Limited; Newcastle-under-Lyme; On-site; GBP 11,000 - 14,000; Part time

Benefits offered by this job

Local Government Pension Scheme

24 days annual leave per year

Cycle to Work Scheme

Subsidised Gym Membership

Training and Development opportunities

Staff parking

Health-related benefits

On site restaurant facilities

Free coffee/tea and toast

Job summary

Newcastle and Stafford Colleges Group (NSCG) is seeking a part-time Front of House Receptionist / Information Officer at Newcastle College. The role involves welcoming visitors, processing enrolment docs, and handling enquiries with a courteous, accurate approach.

You will provide support at reception, assist with events, and maintain administrative tasks with level 3 qualification in customer service or business administration, plus strong communication and organisational skills.

Qualifications

• Educated to level 3 with a customer service or business administration qualification.
• Experience delivering excellent customer service in a similar role.
• Strong communication and interpersonal skills, polite yet assertive.
• Excellent administrative and organisational abilities.

Responsibilities

• Provide welcoming reception service to students, staff and visitors.
• Assist with completion of application and enrolment documentation.
• Answer enquiries by phone and in person; issue passes; log absence calls; cashing up the till and other day to day tasks.
• Support welcome events, open evenings and other internal and external events as directed by the Customer Services Manager.

Skills

Customer service

Communication

Interpersonal skills

Education

Level 3 qualification in customer service or business administration

Tools

MS Office

Job description

Newcastle and Stafford Colleges Group (NSCG) is seeking a part-time Front of House Receptionist / Information Officer at Newcastle College. The role involves welcoming visitors, processing enrolment docs, and handling enquiries with a courteous, accurate approach.

You will provide support at reception, assist with events, and maintain administrative tasks with level 3 qualification in customer service or business administration, plus strong communication and organisational skills.