Front Desk & Enquiries Specialist

Colchester Institute Enterprises Limited; Colchester; On-site; GBP 9,000 - 15,000; Part time

Job summary

Colchester Institute is seeking a Reception and Information Officer to provide a professional, friendly reception and enquiry service across admissions and enrolment processes.

16 hours per week, 38 weeks per year, permanent position at Colchester Campus. The role includes front-of-house duties, data handling and collaboration with Admissions and Examinations Services to support applicants through enrolment.

Qualifications

• Flexible customer-focused support across face-to-face, phone and electronic channels.
• Experience in busy admin team with multiple priorities.
• Accurate document production with high presentation standards.
• Understanding data protection and secure handling of personal data.
• Proficient IT skills with MS Office to produce clear communications.
• Empathetic, calm and diplomatic service.

Responsibilities

• Provide first point of contact with enquiries and promote Colchester Institute.
• Carry out front of house receptionist duties, welcome visitors, answer calls and switchboard.
• Provide up-to-date information and follow through on enquiries to completion.
• Stay current on college provision and upcoming events and curriculum changes.
• Assist Admissions, Registration and Examination Services using college databases and software.
• Support processing of applications and funding assessments.
• Collaborate with Admission and Curriculum Support Officers to update applications and obtain missing information.

Skills

Customer service

Administrative work

Microsoft Office

Data protection

Empathy

Education

Level 2 English & Maths

Tools

Database systems

Job description

Colchester Institute is seeking a Reception and Information Officer to provide a professional, friendly reception and enquiry service across admissions and enrolment processes.

16 hours per week, 38 weeks per year, permanent position at Colchester Campus. The role includes front-of-house duties, data handling and collaboration with Admissions and Examinations Services to support applicants through enrolment.