Front Desk & Enquiries Coordinator

Public Voice CIC; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

SimplyHealth wellbeing plan

Career development opportunities

Job summary

Public Voice is a Community Interest Company (CIC) with a mission to improve neighbourhoods, the lives of residents, and the public services they use. We are looking for an Administration and Enquiries Officer to support daily office functions and handle incoming enquiries across multiple London Boroughs.

Reporting to the Human Resources and Administration Director, you will be the key person in delivering a welcoming, efficient and safe working environment, and the first point of contact for

Qualifications

• Background in front of house administration and customer relations.
• Experience delivering a consistent quality of response and high levels of customer service.
• Welcoming and professional communication with diverse people.

Responsibilities

• Be the first point of contact for enquiries via in person, phone and email channels.
• Answer main door, greet visitors and respond to inquiries promptly.
• Adhere to systems to respond to or pass on incoming enquiries.
• Provide basic, accurate signposting and information.
• Log client details and follow up actions in the CRM.
• Maintain a tidy, hazard-free office space and support health and safety checks.
• Communicate effectively with services, staff, external stakeholders and clients.
• Support team with additional reasonable duties as required.

Skills

Front of house

Customer service

Communication

Organisational skills

Job description

Public Voice is a Community Interest Company (CIC) with a mission to improve neighbourhoods, the lives of residents, and the public services they use. We are looking for an Administration and Enquiries Officer to support daily office functions and handle incoming enquiries across multiple London Boroughs.

Reporting to the Human Resources and Administration Director, you will be the key person in delivering a welcoming, efficient and safe working environment, and the first point of contact for