Part-Time Facilities Helpdesk & Reception Coordinator

London Legacy Development Corporation; Greater London; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

30 days annual leave

Interest free season ticket loan

Career average pension scheme

Job summary

London Legacy Development Corporation seeks a part-time, fixed-term/secondment role to deliver front-line customer services across City Hall and Union Street. You will handle reception, switchboard, and FM helpdesk duties, supporting national heritage sites, with flexible hours to cover two shifts.

The role requires experience in corporate or hospitality front-of-house, knowledge of FM services, and proficiency in CAFM and MS Office.

Qualifications

• Experience delivering reception, switchboard and helpdesk in corporate or hospitality environments with public access.
• Broad understanding of core FM services: maintenance, cleaning, catering, porterage, A/V setup, health and safety.
• Ofqual Framework Level 2 or equivalent customer service experience; IOSHH Managing Safely desirable.
• Experience using CAFM software and MS Office; familiarity with office technology and systems.
• Ability to analyse situations from multiple viewpoints and provide timely solutions.

Responsibilities

• Provide FM Helpdesk and switchboard services to City Hall and Union Street offices.
• Manage fault reporting and CAFM entries.
• Oversee room bookings and coordination of facilities services.
• Contribute to a welcoming, inclusive customer experience across sites.

Skills

Reception experience

Switchboard

Helpdesk

FM services

Microsoft Office

CAFM software

Problem solving

Public access environment

Education

Ofqual Level 2

IOSH Managing Safely (desirable)

Tools

CAFM software

Microsoft Office Suite

Job description

London Legacy Development Corporation seeks a part-time, fixed-term/secondment role to deliver front-line customer services across City Hall and Union Street. You will handle reception, switchboard, and FM helpdesk duties, supporting national heritage sites, with flexible hours to cover two shifts.

The role requires experience in corporate or hospitality front-of-house, knowledge of FM services, and proficiency in CAFM and MS Office.