Administration and Enquiries Officer

Public Voice CIC; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

SimplyHealth wellbeing plan

Career development opportunities

Job summary

Public Voice is a Community Interest Company (CIC) with a mission to improve neighbourhoods, the lives of residents, and the public services they use. We are looking for an Administration and Enquiries Officer to support daily office functions and handle incoming enquiries across multiple London Boroughs.

Reporting to the Human Resources and Administration Director, you will be the key person in delivering a welcoming, efficient and safe working environment, and the first point of contact for

Qualifications

• Background in front of house administration and customer relations.
• Experience delivering a consistent quality of response and high levels of customer service.
• Welcoming and professional communication with diverse people.

Responsibilities

• Be the first point of contact for enquiries via in person, phone and email channels.
• Answer main door, greet visitors and respond to inquiries promptly.
• Adhere to systems to respond to or pass on incoming enquiries.
• Provide basic, accurate signposting and information.
• Log client details and follow up actions in the CRM.
• Maintain a tidy, hazard-free office space and support health and safety checks.
• Communicate effectively with services, staff, external stakeholders and clients.
• Support team with additional reasonable duties as required.

Skills

Front of house

Customer service

Communication

Organisational skills

Job description

We are a looking for an Administration andEnquiries Officer to support the delivery of Public Voices administration teamsdaily functions of the main office and incoming enquiries.

Reporting to the Human Resources and AdministrationDirector, you will be the key person in providing a professional, welcoming,efficient and safe working environment with particular responsibility to befirst point of contact for incoming enquiries from multiple services.

Your role will work closely with the Information andSignposting Development Manager to support systems to receive residentenquiries that come through Public Voices delivery of a range ofcommunity-facing services that are based in multiple London Boroughs.

Main duties of the job

We are seeking a candidate with a background in frontof house administration and customer relations, and experience of supporting adiverse range of people by delivering a consistent quality of response and highlevel of customer service.

The successful applicant will value equality,diversity and inclusion, and will be enthusiastic about promoting theseprinciples in their work. They will have warmth, empathy and respect for others.They will be an excellent listener, and a confident and articulate communicator.

About us

Public Voice isa Community Interest Company (CIC) with a mission to improve neighbourhoods, the lives of the peoplewho live in them and thepublic services they use.

Through our work, we ensure people in the community are heard bringing togetherdiverse voices and including those who find themselves margin-alised or arerarely reached by service providers. We take a usercentred, co-productionapproach to understanding individuals and communities needs, and translatethat into meaningful insights for service providers in government, publichealth, and housing.The results are better outcomesfor residents and serviceusers, more effective and efficientservices for provid-ers, and stronger and healthier neighbourhoods.

Working at Public Voice is about making a differenceto communities as part of a welcoming and supportive team. We offer staff:

Opportunities to develop new skills and grow

Wellbeing support, such as our SimplyHealth plan

Job responsibilities

See attached application pack for full details.

Mainduties:

1.Beinga keyholder and opening the office in the mornings.

2.Answeringthe main door and greeting visitors, responding to in person enquiries.

3.Answeringthe telephone as first point of contact.

4.Adheringto systems to respond to or pass on incoming enquiries.

5.Providing basic accurate signposting/information.

6. Responding promptly andaccurately to email and phone enquiries.

7. Ensuring entry of clientdetails and basic follow up actions into the Charitylog CRM.

8. Ensuring the office spaceis kept clean and tidy and hazard free.

9. Assisting team rotacarrying out monthly office health and safety checks.

10.Good communication with Public Voice services,staff, external stakeholders and clients.

11.Undertaking any other reasonable duties asrequired.

Person Specification

Other

• See attached application pack for full details.
• See attached application pack for full details.

Qualifications

• See attached application pack for full details.
• See attached application pack for full details.

Experience

• See attached application pack for full details.
• See attached application pack for full details.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.