Customer Success Lead - Onboarding & Account Ops

BCS, The Chartered Institute for IT; Swindon; On-site; GBP 27,000 - 33,000; Full time

Job summary

BCS, The Chartered Institute for IT in Swindon is seeking a Customer Success Executive on a full-time 35-hour week to manage onboarding, account mobilisation and ongoing client support.

You will act as the primary operational contact, configuring platforms, coordinating service delivery, and providing timely reports and renewals. A proactive, professional communicator is essential to sustain client confidence and drive successful outcomes.

Responsibilities

• Act as the primary point of contact for day-to-day operational queries during onboarding and mobilisation.
• Lead the mobilisation of new or materially changing accounts, including initial configuration and enrolments.
• Own end-to-end role configuration and access setup ahead of go-live for new accounts.
• Coordinate onboarding commitments and reporting, including member enrolments and scheduling.
• Maintain handover documentation and update clients on progress, timelines and risks.

Job description

BCS, The Chartered Institute for IT in Swindon is seeking a Customer Success Executive on a full-time 35-hour week to manage onboarding, account mobilisation and ongoing client support.

You will act as the primary operational contact, configuring platforms, coordinating service delivery, and providing timely reports and renewals. A proactive, professional communicator is essential to sustain client confidence and drive successful outcomes.