Front Desk Concierge – Elevate Guest Experience

EDITION; Greater London; Presencial; GBP 26.000 - 29.000; Jornada completa

Descripción de la vacante

EDITION Hotels at 10 Berners Street, London, UK, is seeking a Front Desk/Guest Services team member. This non-management role handles guest check-ins, room assignments, and key issuance in a fast-paced luxury setting.

You will process payments, manage check-outs, and respond to guest inquiries while coordinating with Housekeeping to ensure room readiness and a high standard of service. Good communication and a professional appearance are essential.

Formación

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.

Responsabilidades

• Process guest check-ins by confirming reservations, assigning rooms, and issuing keys.
• Handle payments including room charges, cash, debit, or credit.
• Process check-outs and resolve late or disputed charges.
• Answer guest calls, messages, and requests; coordinate with Housekeeping for room readiness.
• Run daily reports and ensure reports accuracy.

Conocimientos

Customer Service

Team Work

Communication

Multitasking

English Proficiency

Educación

High school diploma or G.E.D. equivalent

Herramientas

POS systems

Descripción del empleo

EDITION Hotels at 10 Berners Street, London, UK, is seeking a Front Desk/Guest Services team member. This non-management role handles guest check-ins, room assignments, and key issuance in a fast-paced luxury setting.

You will process payments, manage check-outs, and respond to guest inquiries while coordinating with Housekeeping to ensure room readiness and a high standard of service. Good communication and a professional appearance are essential.