Front Desk Team Leader: Elevate Guest Experience

Front of House; Manchester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday per annum

Complimentary hot meals and beverages

Recommend a Friend Scheme to £500

Annual complimentary night stays

Staff discount platform

Company pension (auto enrolment)

Regular social events

Annual recognition events

Wellbeing champions

Job summary

Edwardian Hotels London is recruiting a Receptionist to join our Front of House Team at the 5 Star Edwardian Manchester Hotel. Lead, motivate and support the Reception team to deliver exceptional guest service at all times.

You will handle guest enquiries, assist with daily front desk operations, and work with other departments to ensure a seamless guest journey. Prior reception supervisory or front office experience is preferred, with excellent communication and a proactive, positive attitude.

Qualifications

• Excellent communication and interpersonal skills.
• Strong leadership abilities with experience motivating and developing team members.
• Good organisational and problem-solving skills.
• A proactive and positive attitude with the ability to work under pressure.
• Knowledge of Opera PMS is advantageous but not essential.

Responsibilities

• Lead, motivate, and support the Reception team to deliver exceptional guest service at all times.
• Act as a role model, demonstrating outstanding service standards and professionalism.
• Assist with the daily operation of the Front Desk, ensuring smooth and efficient guest arrivals and departures.
• Handle guest enquiries, feedback, and complaints with confidence and empathy, ensuring positive outcomes.
• Support the Reception Manager in coaching, training, and developing team members.
• Monitor service standards and identify opportunities to improve the guest experience.
• Ensure all procedures and brand standards are followed consistently.
• Work closely with other hotel departments to provide a seamless guest journey.
• Assist with departmental administration, rota planning, and operational reporting where required.

Skills

Communication

Leadership

Organisation

Problem solving

Positive attitude

Opera PMS knowledge

Tools

Opera PMS

Job description

Edwardian Hotels London is recruiting a Receptionist to join our Front of House Team at the 5 Star Edwardian Manchester Hotel. Lead, motivate and support the Reception team to deliver exceptional guest service at all times.

You will handle guest enquiries, assist with daily front desk operations, and work with other departments to ensure a seamless guest journey. Prior reception supervisory or front office experience is preferred, with excellent communication and a proactive, positive attitude.