Community Host

Urbanbubble Ltd; Manchester; Híbrido; GBP 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Birthday day off

Wellbeing hour

Enhanced annual leave

Pension & medical cover

Enhanced family leave & sick pay

Employee assistance & counselling

Descripción de la vacante

Urbanbubble Ltd is seeking a proactive Community Host for Trinity Heights in Manchester. You will be the first point of contact for residents and visitors, helping with amenities questions, maintenance requests, and move-in processes.

This role combines front-desk hospitality with building operations to create a welcoming living experience. You’ll manage enquiries, coordinate viewings, and support tenancy administration while upholding high service standards in a brand-new, high-rise development

Formación

• Excellent customer service skills and friendly communication.
• Organised, detail-focused, proactive and able to work independently.
• IT literate, comfortable using MS Office and property management systems.

Responsabilidades

• Be the face of the community, delivering a professional and welcoming service to residents and visitors.
• Maintain building safety and security through inspections and emergency procedures.
• Complete operational tasks to ensure compliance and support team KPIs.
• Support the resident journey to deliver an excellent living experience.
• Respond to enquiries and support viewings and applications.
• Assist prospects through to move-in and update listings for marketing activity.
• Contribute to reporting and market insights.

Conocimientos

Customer service

Communication

IT literacy

Herramientas

MS Office

Descripción del empleo

At urbanbubble, we believe cities should be vibrant, fun, and full of life. We're all about creating welcoming communities where people feel truly at home.

We've partnered withStarlight to operate one of their standout developments, Trinity Heights in Manchester, and we're now looking for aCommunity Host to join our friendly team and act as the face of the development with residents and visitors, displaying professionalism and a genuine care for the property.

This development in Manchester is a brand new 60-storey, 532-suite tower in the Castlefield conservation area on the bank of the River Irwell. The property will include a diverse mix of one, two- and three-bedroom apartments plus top floor penthouses. Extensive high-quality amenities will include an indoor pool, co-working areas, a gym, resident lounges and an outdoor terrace.

Here’s what you’ll be doing:

Be the go-to person:

You’ll be the first point of contact for our residents at the front desk, over email or via phone. Whether it be a question about our amenities or a maintenance request, you’ll be on hand to help!

Key Duties

• Act as the face of the community, delivering a professional and welcoming service to residents and visitors.
• Maintain building safety and security through inspections and emergency procedures.
• Complete operational tasks to ensure compliance and support team KPIs.
• Support the resident journey to deliver an excellent living experience.

Leasing

• Respond to enquiries and support viewings and applications.
• Assist prospects through to move-in.
• Update listings and support marketing activity.
• Contribute to reporting and market insights.
• Ensure applications meet compliance requirements.
• Prepare apartments and coordinate cleaning/maintenance.
• Deliver smooth move-in and move-out experiences.
• Support renewals and complete inventory reports.
• Manage end-of-tenancy checks, damages, and deposits.

Resident & Building Services

• Handle resident enquiries, complaints, and accounts.
• Log and manage maintenance requests.
• Maintain accurate records and data systems.
• Manage parcels, keys, bookings, parking, and utilities.
• Support resident events and communications.
• Coordinate contractors and services access.
• Conduct inspections and report issues.

Building Patrols & Safety

• Perform regular safety and maintenance checks.
• Monitor CCTV and control site access.
• Manage visitors and report concerns.
• Follow emergency and continuity procedures.

Who You Are

• Strong customer service and communication skills.
• Organised, detail-focused, and proactive.
• Confident working independently and handling issues calmly.
• IT literate (MS Office and systems).
• Committed to high standards and resident experience.
• Professional, enthusiastic, and results-driven.

What’s in it for you

You’ll play a key role in shaping a brand-new partnership and community, with the backing, support and expertise of urbanbubble alongside Starlight.

You’ll also have access to a great range of benefits, including:

• Birthday day off, wellbeing hour & enhanced annual leave
• Pension & medical cover
• Enhanced family leave & sick pay
• Employee assistance & counselling support
• Cycle to work scheme

Why this role?

• Be at the heart of a thriving residential community and make a real difference to the resident experience.
• Deliver outstanding front-of-house service, ensuring every interaction is welcoming, professional and memorable.
• Help create a community where residents feel connected, supported and proud to call home.
• Support events and resident engagement activities that bring people together.
• Work closely with onsite teams to ensure the building runs smoothly and residents receive the best possible service.
• Develop your career with urbanbubble while gaining experience in a people-focused, customer-facing role.

& the best part? You'll be working with some truly incrediblepeople who are passionate about what they do & are always ready to support you!

If you’re excited about making a real impact and being part of something special, we can’t wait to hear from you!