Front Desk Agent

Standard International Management, LLC.; London; On-site; GBP 28,000 - 33,000; Full time

Job summary

Join a vibrant team at a culturally engaged hotel as a Front Desk Agent. This role is about creating memorable experiences for guests, ensuring they feel welcomed and valued. You will manage guest interactions, provide information about hotel services, and thrive in a dynamic environment. This innovative firm values individuality and encourages you to express yourself while delivering exceptional service. If you have a passion for hospitality and enjoy working in a lively atmosphere, this opportunity is perfect for you!

Benefits

Accommodation Service Charge

28 Days Holiday, rising to 33 Days

Meals on Duty

Pension Scheme

Life Assurance (4 x Annual Salary)

Medical Assistance

Employee Assistance Programme

Worldwide Travel Discounts

Employee & Family Rates

Tuition Aid Scheme

Qualifications

• 1+ years’ experience as a Front Desk Agent in a lifestyle or boutique hotel.
• Exceptional administrative and organizational skills with great attention to detail.

Responsibilities

• Provide unparalleled hospitality from arrivals to departures.
• Assist guests with queries, creating a delightful experience.

Skills

Customer Service

Communication Skills

Multi-tasking

Attention to Detail

Flexibility

Education

Experience in Hospitality

Fluency in English

Additional Languages

Tools

Opera PMS

Job description

Front Desk Agent · £28,642 per year (£13.77 per hour) + Accommodation Service Charge (Circa £3000 per year) · Full Time (including evenings and weekends)

The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and a true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling...

At the cultural heartbeat of The Standard is our team who bring to life our spaces, engage with our guests and vibrate social energy, day and night across our numerous bars, restaurants, event spaces and guest areas. Our hotel is a destination brimming with events and entertainment that leave you feeling uplifted and inspired. We’re on the lookout for unique individuals who bring a fresh perspective to our team.

We believe in letting you be you. We want you to express yourself and celebrate your individuality. Our team is a vibrant mix of personalities, backgrounds, and lifestyles. If you think you’ve got what it takes to be a Front Desk Agent at The Standard, London, we’d love to hear from you!

Your role

As a Front Desk Agent, you'll join an extraordinary front office team dedicated to engaging with our guests from pre-arrival through to post-departure. Your mission: provide an unparalleled level of hospitality, from seamless arrivals and departures to extensive reception services. You'll assist guests with their queries and unexpressed wishes, creating an environment that delights, excites, and surprises them. In other words, you'll be a superstar, ensuring that their experience at The Standard in London is anything but standard!

You'll be the go-to person for information about hotel services and the vibrant city of London. So, being enthusiastic, upbeat, and friendly is a must! With this in mind you'll need to be confident, handle pressure well, thrive in a high-energy environment, and manage both detailed administrative tasks and guest interactions with ease.

Do You Have What It Takes to Be a Front Desk Agent at The Standard?

You’ll ideally have around 1+ years’ prior experience as a Front Desk Agent, gained within a similar Lifestyle Hotel or large city centre Hotel. Although prior experience in a similar role is useful, we welcome all at The Standard. You should have an uncompromised and natural flair for service, building genuine relationships with guests that enable us to not only pre-empt needs but foresee desires… yes, even the ones they didn’t know they had!

In addition to this you will also need….

• Proven background in a customer-facing role, ideally in a 'lifestyle' or boutique hotel or similar hospitality venue.
• Flexibility with working hours, including shifts, evenings, nights, and weekends.
• Exceptional administrative and organizational skills with great attention to detail.
• Fluency in English is essential; additional languages are a plus.
• Experience with Opera PMS is beneficial however full training will be given.
• Highly social, motivated, and proactive; professionalism and positivity in all interactions.
• Ability to multi-task and thrive in a high-volume, high-energy environment

If you think you have what it takes to be a Front Desk Agent at The Standard, we’d love to hear from you!

All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment.

Benefits Include

• Accommodation Service Charge
• Prorata - 28 Days Holiday, rising to 33 Days with service
• Meals on Duty
• Pension Scheme
• Life Assurance (4 x Annual Salary)
• Medical Assistance (including online GP and Physio)
• Employee Assistance Programme with Well-being service
• Worldwide Travel Discounts via The Standard Advantage platform
• Employee & Family Rates across all Standard and Bunkhouse properties
• In-house Experience Programme
• F&B Discounts ranging from 25-50%
• Recruitment Referral Bonus up to £1,000
• Tuition Aid Scheme & subsidised training
• Season Ticket Loan & Bike 2 Work Scheme
• Social Committee with regular monthly social activities