Front Desk & Admin Support — Probation Team

Ministry of Justice; Watford; On-site; GBP 21,000 - 30,000; Full time

Job summary

Ministry of Justice in Watford is recruiting for an administrative role within the Probation Service Directorate. You will be the first point of contact for a range of visitors, callers and emails, and provide reception and office-based support across teams.

The post requires ICT proficiency across Microsoft Office, excellent verbal and written communication, and experience in high-pressure environments or the criminal justice field.

Qualifications

• Proven proficiency in ICT across the full range of Microsoft Office applications.
• Excellent verbal and written communication skills.
• Experience in the criminal justice field or high pressure environments is desirable.
• GCSEs in Maths and English (A-C) and related IT qualifications (ECDL/CLAIT) preferred.

Responsibilities

• Be the first point of contact for Probation Service visitors and callers, handling reception duties professionally.
• Manage building logistics, mail, PPE, stationery, room bookings and event registration.
• Support safeguarding, risk awareness, and coordination with staff; assist with confidential files and data handling.

Skills

Microsoft Office

Verbal & written communication

Customer relations

High pressure environments

Education

GCSE Maths and English

ECDL/CLAIT or equivalent

Job description

Ministry of Justice in Watford is recruiting for an administrative role within the Probation Service Directorate. You will be the first point of contact for a range of visitors, callers and emails, and provide reception and office-based support across teams.

The post requires ICT proficiency across Microsoft Office, excellent verbal and written communication, and experience in high-pressure environments or the criminal justice field.