Probation Service Front Desk & Admin Liaison

Ministry of Justice; Aylesbury; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Hybrid working arrangements

Flexible working policy

Training and development opportunities

Job summary

The Ministry of Justice seeks an administrative professional to perform front-line reception duties and a broad range of office-based activities within the Probation Service Directorate. You will greet visitors, handle enquiries, manage mail and room bookings, and support multiple teams with confidential administrative tasks.

Hours include unsocial periods; hybrid working is available. The role requires good ICT skills, strong communication, and reliability to cover periods of absence as needed.

Qualifications

• Proven ICT proficiency including Microsoft Office suite.
• Excellent verbal and written communication skills.
• Experience with reception and administrative support is desirable.

Responsibilities

• First point of contact for Probation Service and greeting visitors and staff.
• Log arrivals, issue passes and security fobs as required.
• Handle enquiries at reception and direct complex questions to appropriate staff.
• Coordinate building logistics: mail, PPE, stationery, room bookings and events.
• Manage petty cash and travel reimbursements.
• Support health, safety and security tasks, including fire and evacuation procedures.
• Assist with case administration tasks and maintain confidential records.
• Process and file documents, use databases, and generate required documentation.

Skills

ICT skills

Microsoft Office

Verbal communication

Written communication

Education

GCSE Maths and English (A-C) or equivalent

Tools

ECDL/CLAIT

Job description

The Ministry of Justice seeks an administrative professional to perform front-line reception duties and a broad range of office-based activities within the Probation Service Directorate. You will greet visitors, handle enquiries, manage mail and room bookings, and support multiple teams with confidential administrative tasks.

Hours include unsocial periods; hybrid working is available. The role requires good ICT skills, strong communication, and reliability to cover periods of absence as needed.