Front Desk & Admin Support (Probation Service)

Ministry of Justice; Nottingham; On-site; GBP 21,000 - 29,000; Full time

Job summary

The Ministry of Justice, based within the Probation Service Directorate in HMPPS, seeks an administrative professional to provide the first point of contact for visitors and to carry out a range of office-based activities.

You will work with colleagues to deliver reception duties and administrative support, offering cover during absences with training provided. The role emphasizes equality, confidentiality, and adherence to policies; core hours may include evenings and weekends as required.

Qualifications

• Provides first point of contact for Probation Service users.
• Handles confidential information in line with policies.
• Promotes equality and anti-discriminatory practice.

Responsibilities

• Be first point of contact for Probation Service and greet visitors professionally.
• Log arrivals and departures and issue passes. Coordinate security and staff notifications.
• Answer enquiries about Probation Service and local support services; refer complex questions to managers.
• Manage building logistics: mail, PPE, stationery, meeting rooms, bookings, events.
• Handle petty cash, travel warrants, and cash transport between properties.
• Support Health & Safety: act as Fire Warden/First Aider, assist risk assessments.
• Log faults/maintenance and escalate as needed to maintain building security.
• Provide confidential admin support for case administration, including filing, databases, and archiving.

Skills

Reception duties

Customer service

Communication

Security awareness

Tools

Delius system

Office software

Job description

The Ministry of Justice, based within the Probation Service Directorate in HMPPS, seeks an administrative professional to provide the first point of contact for visitors and to carry out a range of office-based activities.

You will work with colleagues to deliver reception duties and administrative support, offering cover during absences with training provided. The role emphasizes equality, confidentiality, and adherence to policies; core hours may include evenings and weekends as required.