Receptionist (Starting Well)

Havering Candidate Experience Site; London Borough of Havering; On-site; GBP 30,000 - 32,000; Full time

Job summary

The London Borough of Havering is seeking a friendly Starting Well Receptionist to provide front-of-house and administrative support across our Early Help and Targeted Family Support centres in Havering.

As the first contact for families, visitors and professionals you will manage reception duties, respond to enquiries, maintain records and support diary, room bookings and building operations. The role requires an Enhanced DBS and may require travel between locations.

Qualifications

• Has excellent customer service and communication skills.
• Is organised, proactive and able to prioritise competing demands.
• Has good IT skills, including Microsoft Office applications.
• Demonstrates accuracy and attention to detail.
• Has a positive, flexible and can-do approach to work.
• Is willing to learn new systems and processes.
• Can work independently whilst contributing effectively as part of a wider team.

Responsibilities

• Providing a welcoming, professional reception service across Starting Well centres.
• Responding to enquiries from service users face-to-face, by telephone and email.
• Maintaining accurate records and updating IT systems.
• Supporting diary and room booking management for centre activities, programmes and registrations.
• Operating booking management and till systems, processing payments and issuing receipts where required.
• Assisting with the smooth operation of buildings, including reporting repairs, ordering supplies and supporting health and safety checks.
• Providing high-quality administrative support to operational teams.
• Supporting compliance with safeguarding, confidentiality, GDPR, equality, diversity and health and safety requirements.

Skills

Customer service

Organisation

IT skills (MS Office)

Attention to detail

Adaptability

Teamwork

Job description

Starting Well Receptionist

Grade G3

£30,408 to £32187Ppa

Enhanced DBS Required

Join us in making a difference for children, young people and families across Havering.

The London Borough of Havering is seeking a professional, enthusiastic and customer-focused Starting Well Receptionist to provide high-quality front-of-house and administrative support across our Early Help and Targeted Family Support centres. This role is ideal for someone who enjoys working with people, thrives in a busy environment and takes pride in delivering excellent customer service.

About the Role

As a Starting Well Receptionist, you will be the first point of contact for families, visitors and professionals accessing our services. You will play a key role in ensuring our centres operate efficiently, providing reception cover, administrative support and assistance with the day-to-day running of our buildings.

What You'll Be Doing

• Providing a welcoming, professional reception service across Starting Well centres.
• Responding to enquiries from service users face-to-face, by telephone and email.
• Maintaining accurate records and updating IT systems.
• Supporting diary and room booking management for centre activities, programmes and registrations.
• Operating booking management and till systems, processing payments and issuing receipts where required.
• Assisting with the smooth operation of buildings, including reporting repairs, ordering supplies and supporting health and safety checks.
• Providing high-quality administrative support to operational teams.
• Supporting compliance with safeguarding, confidentiality, GDPR, equality, diversity and health and safety requirements.

About You

We are looking for someone who:

• Has excellent customer service and communication skills.
• Is organised, proactive and able to prioritise competing demands.
• Has good IT skills, including Microsoft Office applications.
• Demonstrates accuracy and attention to detail.
• Has a positive, flexible and can-do approach to work.
• Is willing to learn new systems and processes.
• Can work independently whilst contributing effectively as part of a wider team.

Working Arrangements

This post is based across a number of Starting Well operational centres and buildings within the borough. The successful candidate must be able to travel between locations as required. Flexibility is essential, as occasional work outside normal office hours may be required to meet service needs. Core centre hours are 8:45am to 5:00pm, Monday to Friday.

Why Join Havering?

At Havering, we are passionate about supporting children and families to achieve the best possible outcomes. In return, we offer:

• A supportive and inclusive working environment.
• Opportunities for learning and development.
• Flexible working arrangements where service needs allow.
• Membership of the Local Government Pension Scheme.
• Access to employee wellbeing initiatives and staff benefits.

For an informal discussion about the post, please contact [e-mail]

The closing date for the receipt of applications is 8/11//2026, however interest in this job may be high and we therefore reserve the right to close the vacancy early.

Additional Information

We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.