Front Desk & Admin Coordinator – Help People Access Advice

Citizens Advice; Gravesend; On-site; GBP 20,000 - 26,000; Full time

Job summary

Citizens Advice Kent Advice Hub is seeking a friendly Meet & Greet / Administrator to welcome clients and support access to our services. You’ll manage appointments, assist with video advice sessions and maintain client records to help the team deliver high-quality advice across Kent.

You will be the first point of contact, handle administrative tasks, support office administration and post handling, and work with colleagues to ensure a welcoming, accessible service for local communities.

Qualifications

• Experience in administration, reception or client-facing roles.
• Excellent communication and organisational skills.
• Comfort with digital systems and accurate information management.
• Commitment to helping local communities.

Responsibilities

• Supporting clients to access Kent Advice Hub and Citizens Advice services
• Managing online demand and adviser availability
• Assisting with client paperwork and maintaining accurate records
• Uploading documents and updating Casebook records
• Supporting office administration, post management and shared inboxes
• Working with colleagues to deliver an efficient, welcoming and accessible service

Skills

Administration experience

Reception experience

Customer service

Digital systems

Communication

Organisational skills

Casebook

Tools

Casebook

Job description

Citizens Advice Kent Advice Hub is seeking a friendly Meet & Greet / Administrator to welcome clients and support access to our services. You’ll manage appointments, assist with video advice sessions and maintain client records to help the team deliver high-quality advice across Kent.

You will be the first point of contact, handle administrative tasks, support office administration and post handling, and work with colleagues to ensure a welcoming, accessible service for local communities.