Client Services Concierge & Admin Specialist

Citizens Advice BANES; Gravesend; On-site; GBP 21,000 - 27,000; Full time

Job summary

North & West Kent Citizens Advice & Kent Law Centre is seeking a friendly Meet & Greet / Administrator to join the Kent Advice Hub team. As the first point of contact for clients, you’ll welcome and support individuals accessing our video advice service, guide them through the process, manage appointments and client records, and help ensure the smooth running of our service.

You’ll provide a range of administrative support, helping our teams deliver high-quality advice to people across Kent in a

Qualifications

• Experience in administration, reception, or client-facing roles.
• Excellent communication and organisational skills.
• Confident using digital systems and managing information accurately.
• Enjoys helping people and delivering great customer service.
• Can stay calm and professional in a busy environment.
• Committed to supporting local communities.

Responsibilities

• Welcome clients to the Kent Advice Hub and video advice service.
• Manage appointments and adviser availability.
• Assist with client paperwork and maintain records.
• Upload documents and update Casebook records.
• Support general office administration, post handling, and shared inboxes.
• Collaborate with colleagues to deliver a welcoming, accessible service.

Skills

Customer service

Administration

Communication

Organisational skills

Digital systems

Tools

Casebook

Job description

North & West Kent Citizens Advice & Kent Law Centre is seeking a friendly Meet & Greet / Administrator to join the Kent Advice Hub team. As the first point of contact for clients, you’ll welcome and support individuals accessing our video advice service, guide them through the process, manage appointments and client records, and help ensure the smooth running of our service.

You’ll provide a range of administrative support, helping our teams deliver high-quality advice to people across Kent in a