Front Desk & Admin Coordinator (Flexible Working)

AWD online; Maidstone; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Incremental holiday allowance

Employee discount platform

Employee Assistance Programmes

Qualification support

Flexible working

Refer a friend incentive

Cycle2work scheme

Subscriptions/fees paid (e.g. HCPC)

Job summary

AWD online is seeking an Administrator / Receptionist in Maidstone to deliver front-of-house support, patient administration and clerical assistance. You will handle reception duties, patient bookings and telephone enquiries in a busy clinical environment.

You will work with MS Office, maintain patient records, support colleagues and assist in meetings. Prior reception or admin experience is preferred; a DBS check is required for this role.

Qualifications

• Previous reception or administrative experience
• Good knowledge of customer care principles and practices
• Good computer skills, including Microsoft Word, Excel, PowerPoint and other MS Office products
• Good communication skills, with a professional approach to colleagues, service users and families
• Ability to use IT systems confidently for daily administration tasks
• Good organisational skills with the ability to manage records, paperwork and routine office processes
• Experience with minute taking is desirable

Responsibilities

• Reception and Visitor Support: Welcome and book in patients and visitors attending the centre
• Appointment Booking: Book patient appointments for all departments face to face and by telephone
• Telephone Enquiries: Answer and make telephone calls in a professional and helpful manner
• Patient Records: Deal with patient data, notes and records, ensuring details are kept up to date
• Administration Support: Undertake a range of clerical and administration processes to support the service and colleagues
• System Updates: Ensure paperwork is recorded and processed through internal systems in line with procedures
• Mailbox Management: Check and action mailboxes on a daily basis
• Post and Goods: Post out goods and receive incoming post
• Meeting Support: Assist with organising meetings and events, including taking minutes where required
• Team Assistance: Support the Business Support Lead and provide flexible assistance to the wider team

Skills

Customer care

Communication

Organisational skills

MS Office proficiency

IT systems confident

Minute taking (desirable)

Tools

Microsoft Office

Job description

AWD online is seeking an Administrator / Receptionist in Maidstone to deliver front-of-house support, patient administration and clerical assistance. You will handle reception duties, patient bookings and telephone enquiries in a busy clinical environment.

You will work with MS Office, maintain patient records, support colleagues and assist in meetings. Prior reception or admin experience is preferred; a DBS check is required for this role.