Kent Advice Hub Meet & Greet / Administrator

Citizens Advice BANES; Gravesend; On-site; GBP 21,000 - 27,000; Full time

Job summary

North & West Kent Citizens Advice & Kent Law Centre is seeking a friendly Meet & Greet / Administrator to join the Kent Advice Hub team. As the first point of contact for clients, you’ll welcome and support individuals accessing our video advice service, guide them through the process, manage appointments and client records, and help ensure the smooth running of our service.

You’ll provide a range of administrative support, helping our teams deliver high-quality advice to people across Kent in a

Qualifications

• Experience in administration, reception, or client-facing roles.
• Excellent communication and organisational skills.
• Confident using digital systems and managing information accurately.
• Enjoys helping people and delivering great customer service.
• Can stay calm and professional in a busy environment.
• Committed to supporting local communities.

Responsibilities

• Welcome clients to the Kent Advice Hub and video advice service.
• Manage appointments and adviser availability.
• Assist with client paperwork and maintain records.
• Upload documents and update Casebook records.
• Support general office administration, post handling, and shared inboxes.
• Collaborate with colleagues to deliver a welcoming, accessible service.

Skills

Customer service

Administration

Communication

Organisational skills

Digital systems

Tools

Casebook

Job description

Are you passionate about helping people and providing excellent customer service? Do you enjoy working in a fast-paced environment where no two days are the same?

We’re looking for a friendly, organised and proactive Meet & Greet / Administrator to join our Kent Advice Hub team. This is a rewarding opportunity to play a vital role in helping people access the advice and support they need.

As the first point of contact for clients, you’ll welcome and support individuals accessing our video advice service, guide them through the process, manage appointments and client records, and help ensure the smooth running of our service. You’ll also provide a range of administrative support, helping our teams deliver high-quality advice to people across Kent.

What you’ll be doing:

• Supporting clients to access Kent Advice Hub and Citizens Advice services
• Managing online demand and adviser availability
• Assisting with client paperwork and maintaining accurate records
• Uploading documents and updating Casebook records
• Supporting office administration, post management and shared inboxes
• Working with colleagues to deliver an efficient, welcoming and accessible service

We’re looking for someone who:

• Has experience in an administration, reception, customer service or client-facing role
• Has excellent communication and organisational skills
• Is confident using digital systems and managing information accurately
• Enjoys helping people and delivering great customer service
• Can work calmly and professionally in a busy environment
• Shares our commitment to supporting local communities

At North & West Kent Citizens Advice & Kent Law Centre, you’ll be part of a values-driven organisation making a real difference to people’s lives every day. You’ll join a supportive team committed to helping communities across Kent navigate life’s challenges and find their way forward.

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.