Kent Advice Hub Meet & Greet / Administrator

Citizens Advice; Gravesend; On-site; GBP 20,000 - 26,000; Full time

Job summary

Citizens Advice Kent Advice Hub is seeking a friendly Meet & Greet / Administrator to welcome clients and support access to our services. You’ll manage appointments, assist with video advice sessions and maintain client records to help the team deliver high-quality advice across Kent.

You will be the first point of contact, handle administrative tasks, support office administration and post handling, and work with colleagues to ensure a welcoming, accessible service for local communities.

Qualifications

• Experience in administration, reception or client-facing roles.
• Excellent communication and organisational skills.
• Comfort with digital systems and accurate information management.
• Commitment to helping local communities.

Responsibilities

• Supporting clients to access Kent Advice Hub and Citizens Advice services
• Managing online demand and adviser availability
• Assisting with client paperwork and maintaining accurate records
• Uploading documents and updating Casebook records
• Supporting office administration, post management and shared inboxes
• Working with colleagues to deliver an efficient, welcoming and accessible service

Skills

Administration experience

Reception experience

Customer service

Digital systems

Communication

Organisational skills

Casebook

Tools

Casebook

Job description

• see what help people need most, so we can make our site better
• help us campaign for changes that make things fairer for everyone
• let you watch videos on the site

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Are you passionate about helping people and providing excellent customer service? Do you enjoy working in a fast-paced environment where no two days are the same?

We’re looking for a friendly, organised and proactive Meet & Greet / Administrator to join our Kent Advice Hub team. This is a rewarding opportunity to play a vital role in helping people access the advice and support they need.

As the first point of contact for clients, you’ll welcome and support individuals accessing our video advice service, guide them through the process, manage appointments and client records, and help ensure the smooth running of our service. You’ll also provide a range of administrative support, helping our teams deliver high-quality advice to people across Kent.

What You’ll Be Doing

• Supporting clients to access Kent Advice Hub and Citizens Advice services
• Managing online demand and adviser availability
• Assisting with client paperwork and maintaining accurate records
• Uploading documents and updating Casebook records
• Supporting office administration, post management and shared inboxes
• Working with colleagues to deliver an efficient, welcoming and accessible service

We’re Looking For Someone Who

• Has experience in an administration, reception, customer service or client-facing role
• Has excellent communication and organisational skills
• Is confident using digital systems and managing information accurately
• Enjoys helping people and delivering great customer service
• Can work calmly and professionally in a busy environment
• Shares our commitment to supporting local communities

Why join us?

At North & West Kent Citizens Advice & Kent Law Centre, you’ll be part of a values-driven organisation making a real difference to people’s lives every day. You’ll join a supportive team committed to helping communities across Kent navigate life’s challenges and find their way forward.