Front Desk & Academy Customer Experience Coordinator

UK Staffing Group Limited; Manchester; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

UK Staffing Group is hiring an Academy Reception & Customer Service Coordinator in Greater Manchester. You will be the welcoming face for learners, clients and visitors, combining front-of-house service with admin tasks and learner support. The role offers flexible working and a salary up to £26,000 depending on experience.

We value a personable, organised, and proactive candidate with good Microsoft Office skills and a customer-focused approach. Start within 2 weeks preferred.

Qualifications

• Previous experience in customer service, reception, retail, hospitality or a similar people-facing environment.
• Excellent communication skills, both written and verbal.
• A warm, confident and approachable personality.
• A professional and presentable appearance.
• Strong organisational skills and good attention to detail.
• The ability to stay calm and positive in a busy environment.
• A genuine desire to provide excellent customer service.
• A proactive, can-do attitude.
• Good computer skills and confidence using Microsoft Office.
• The ability to work effectively as part of a team.
• The confidence to deal with customers, learners, employers and visitors professionally.

Responsibilities

• Meeting and greeting clients, learners, employers and visitors.
• Answering telephone calls quickly, warmly and professionally.
• Responding to customer enquiries by phone, email and text.
• Booking appointments, consultations, skin tests and client sessions.
• Welcoming potential learners and supporting academy drop-in sessions.
• Supporting the induction of new learners onto programmes.
• Maintaining accurate learner attendance and activity records.
• Communicating with learners, employers and trainers regarding academy updates and attendance.
• Working closely with trainers to coordinate models and appointments.
• Taking client payments and completing cashing-up and administration procedures.
• Promoting treatments, retail products and academy promotions.
• Maintaining accurate stock records and carrying out regular stock checks.
• Ensuring training materials, products and academy supplies are fully stocked.
• Keeping reception and the wider academy clean, tidy and welcoming throughout the day.
• Checking facilities regularly and ensuring the academy always looks professional.
• Maintaining organised stock cupboards and replenishing refreshments and toiletries.
• Supporting the general day-to-day administration of the academy.
• Ensuring applications and learner drop-ins are dealt with promptly.
• Helping the academy team wherever needed to ensure everything runs smoothly.

Skills

Customer service

Reception

Retail

Hospitality

Communication skills

Organisational skills

Attention to detail

Calm under pressure

Proactive attitude

Microsoft Office

Teamwork

Customer-facing

Tools

Microsoft Office

Job description

UK Staffing Group is hiring an Academy Reception & Customer Service Coordinator in Greater Manchester. You will be the welcoming face for learners, clients and visitors, combining front-of-house service with admin tasks and learner support. The role offers flexible working and a salary up to £26,000 depending on experience.

We value a personable, organised, and proactive candidate with good Microsoft Office skills and a customer-focused approach. Start within 2 weeks preferred.