Academy Administrator | Learner Support & Scheduling

Balance Education Limited; East Midlands; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Salary £26,227

25 days annual leave

Pension

Job summary

Balance Education Limited are recruiting an Academy Administrator for a Derby-based client in the automotive training sector. You will be the first point of contact for learners, handling reception duties and guiding learners through block training, bookings and attendance tracking.

You will manage learning records, ensure timely communication a week before training, and support tutors to secure reflective learning accounts while maintaining high standards of customer service.

Qualifications

• Educated to GCSE level including Maths & English (or equivalent).
• Experience carrying out administrative/reception tasks to a high standard.
• Experience answering front-line queries from staff and managers with guidance when needed.
• Proven customer service experience in a busy team environment.
• Strong time management with ability to plan and organise under pressure.
• Proficient Microsoft Office skills and general admin processes.

Responsibilities

• Maintain a welcoming environment across centres and support learners.
• Identify learners needing additional support and inform the tutor.
• Lead apprentice delivery in the Academy and support tutors with accounts.
• Approve block reports and learning activities within 24 hours.
• Book and maintain systems via Hospitality Guaranteed.
• Contact learners a week prior to training to minimise cancellations.
• Reschedule learners to next available block when needed.
• Monitor attendance in block and virtual sessions; provide invigilation.
• Cover reception duties for learners; manage visitor access and security.
• Answer and screen calls; provide basic information as needed.
• Update documentation for compliance; support wider administration duties.
• Assist in creating streamlined academy processes with the line manager.

Skills

Communication skills

Time management

Customer service

Reception duties

IT literacy

Attention to detail

Education

GCSEs including Maths & English

Tools

Microsoft Office

Job description

Balance Education Limited are recruiting an Academy Administrator for a Derby-based client in the automotive training sector. You will be the first point of contact for learners, handling reception duties and guiding learners through block training, bookings and attendance tracking.

You will manage learning records, ensure timely communication a week before training, and support tutors to secure reflective learning accounts while maintaining high standards of customer service.