Academy Administrator

Balance Education Limited; East Midlands; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Salary £26,227

25 days annual leave

Pension

Job summary

Balance Education Limited are recruiting an Academy Administrator for a Derby-based client in the automotive training sector. You will be the first point of contact for learners, handling reception duties and guiding learners through block training, bookings and attendance tracking.

You will manage learning records, ensure timely communication a week before training, and support tutors to secure reflective learning accounts while maintaining high standards of customer service.

Qualifications

• Educated to GCSE level including Maths & English (or equivalent).
• Experience carrying out administrative/reception tasks to a high standard.
• Experience answering front-line queries from staff and managers with guidance when needed.
• Proven customer service experience in a busy team environment.
• Strong time management with ability to plan and organise under pressure.
• Proficient Microsoft Office skills and general admin processes.

Responsibilities

• Maintain a welcoming environment across centres and support learners.
• Identify learners needing additional support and inform the tutor.
• Lead apprentice delivery in the Academy and support tutors with accounts.
• Approve block reports and learning activities within 24 hours.
• Book and maintain systems via Hospitality Guaranteed.
• Contact learners a week prior to training to minimise cancellations.
• Reschedule learners to next available block when needed.
• Monitor attendance in block and virtual sessions; provide invigilation.
• Cover reception duties for learners; manage visitor access and security.
• Answer and screen calls; provide basic information as needed.
• Update documentation for compliance; support wider administration duties.
• Assist in creating streamlined academy processes with the line manager.

Skills

Communication skills

Time management

Customer service

Reception duties

IT literacy

Attention to detail

Education

GCSEs including Maths & English

Tools

Microsoft Office

Job description

Balance Education are currently working with a client based in Derby that is looking for an Academy Administrator. Our client is a specialist automotive training/apprenticeship provider.

As the Academy Administrator, you will be accountable for ensuring learners are communicated to a week before they are due to attend their block training. Managing and maintaining learning records whilst checking the accuracy and completion of learning events for all apprentices who attend the Academy.

To ensure compliance and quality standards are achieved, in a timely manner whilst carrying out receptionist duties for learners, being the face of the business and the first point of contact for the learners to support them on their journey with the academy. Maintaining the relationship and managing internal booking system, joining instructions, contact between the Hotel management, answering all queries and actioning within a timely manner, occasional requirement to travel to the hotel.

Package:-

• Salary - 26,227
• 25 days annual leave
• Pension

Essential experience and qualifications:-

• - Educated to GCSE level grade C or above including Maths & English (or equivalent)
• - Computer Skills
• - Experience of carrying out a variety of administrative/reception tasks to a high standard
• - Experience of answering front line queries from staff and managers and offering guidance and support. Referring more complex queries where necessary.
• - Experience of delivering a high standard of Customer Service within a busy team
• - Experience of using your time management skills to work under pressure and to tight deadlines with the ability to plan and organise
• - Microsoft Office Skills
• - Understanding of administration processes
• - Excellent verbal and telephone skills with outstanding attention to detail and accuracy

Job Description:-

• - Actively contribute to maintenance of a professional and welcoming environment within all our centres
• - Identify learners with additional/learning support needs and ensure relevant tutor is aware
• - Leading apprentice delivery in the Academy
• - Support academy tutors to secure reflective learning accounts from learners following each block/learning event.
• - Approve block reports & learning activities within 24 hours
• - Booking and maintaining the systems via Hospitality Guaranteed
• - Making contact with learners a week prior to them attending block training to minimise any cancellations
• - Manage any prior cancellations and look to re schedule the learner on the next available block
• - Monitor & report on learner attendance in block & virtual sessions
• - Provide invigilation support when required
• - Cover reception duties for all learners (i.e. lunches, holidays)
• - Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges).
• - Answer, screen and forward any incoming phone calls while providing basic information when needed
• - Update and maintain relevant documentation relating to the company compliance department
• - Supporting the wider team with any administration duties where necessary.
• - Creating and streamlining academy processes alongside line manager
• - Any additional duties as a reasonable request
• - Contribute to the sharing of good practice and support continuous improvement throughout the Company
• - Promote a positive image of the Company and all the services it delivers
• - Any other duties reasonably requested by the line manager
• - Promote welfare and health and safety in the workplace upskilling knowledge regarding Safeguarding, British Values, Prevent and Equality & Diversity

Balance Education Limited is committed to safeguarding and look for applicants to share this commitment. This role may involve work with under 18's or vulnerable adults. Successful applicants are subject to thorough vetting and screening checks. Balance Education Limited acts as an Employment Agency for permanent workers and an Employment Business for temporary workers.