Friendly GP Receptionist – Flexible Hours & Patient Care

Merchant Street Practice; Greater London; On-site; GBP 21,000 - 25,000; Full time

Job summary

Wellington Way Health Centre in London is seeking a friendly, reliable receptionist to join our busy practice team. You will be the first point of contact for patients and provide essential administrative support to clinical and management staff.

Candidates should be approachable, communicative with patients and colleagues, and capable of working effectively in a busy healthcare environment. Previous GP practice experience is advantageous.

Qualifications

• Good General Education
• Clear spoken English
• Ability to work on own initiative
• Calm under pressure
• Experience of public interaction
• Friendly and helpful demeanor
• Compassionate and sympathetic
• Team player
• Familiar with EMIS
• Knowledge of medical terminology
• Practical common sense
• Tidy appearance
• Flexible working times
• Approachable demeanor

Responsibilities

• Cover reception desk, telephones and main reception duties in a prompt, courteous manner.
• Maintain patient confidentiality and project a positive image of the practice.
• Take and redirect messages accurately and promptly.
• Liaise with patients and all Health Authority members.
• Supervise and assist administrative staff or students as needed.
• Book and email interpreters when required.
• Arrange appointments and send recall letters for Chronic Disease Quality Marker clinics.
• Coordinate office rotas to ensure cover during breaks, leave and sickness.
• Facilitate shift changes between morning and afternoon sessions.
• Attend practice and reception meetings to discuss policy affecting patients and staff.

Skills

Communication

English proficiency

Initiative

Calm under pressure

Public interaction

Friendliness

Compassion

Teamwork

EMIS knowledge

Medical terminology

Common sense

Tidiness

Flexible hours

Approachability

Education

General education

Tools

EMIS

Job description

Wellington Way Health Centre in London is seeking a friendly, reliable receptionist to join our busy practice team. You will be the first point of contact for patients and provide essential administrative support to clinical and management staff.

Candidates should be approachable, communicative with patients and colleagues, and capable of working effectively in a busy healthcare environment. Previous GP practice experience is advantageous.