Care Navigator & Front Desk Specialist (GP Practice)

Wallington Family Practice; Greater London; On-site; GBP 18,000 - 21,000; Full time

Job summary

Wallington Family Practice in Greater London is seeking a highly motivated receptionist to join our training-focused team serving 20,000 patients. You will provide friendly front-desk support, manage the appointment system, and assist the multidisciplinary team.

The role offers training for the right candidate and requires flexibility to cover additional hours on a rota from 7:45 to 18:30. Experience is desirable but full training will be provided.

Qualifications

• Experience in a front-line, customer-facing role is desirable.
• Experience using an appointment system and handling patient information.
• Willingness to undertake full training for the role.

Responsibilities

• Make appointments for patients using the appointment system.
• Triages and signposts patients to other services where applicable.
• Answer queries and handle enquiries from patients and visitors.
• Process payments for private services and issue receipts.
• Maintain orderly reception and office areas and support the clinical team.

Skills

Customer service

Communication

Multitasking

EMIS Web experience

Education

GCSE Maths and English grade C or equivalent

Tools

EMIS Web

Document management systems

Job description

Wallington Family Practice in Greater London is seeking a highly motivated receptionist to join our training-focused team serving 20,000 patients. You will provide friendly front-desk support, manage the appointment system, and assist the multidisciplinary team.

The role offers training for the right candidate and requires flexibility to cover additional hours on a rota from 7:45 to 18:30. Experience is desirable but full training will be provided.