French-Speaking Technical Support Advisor

Paxton Access Ltd; Brighton; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Private medical insurance

Health cash-back plan

Carbon Neutral company

Modern offices & onsite gym

Discounted fitness memberships

5 extra days to buy/sell

Best Companies award

Job summary

Paxton Access Ltd in Brighton is seeking a customer support professional to assist UK and French customers with technical product questions. You will troubleshoot issues, process sales/returns, and work closely with teams to test new features, ensuring excellent service from day one.

Fluency in French and a passion for first-class customer support are essential, along with a proactive approach to learning our product range and communicating clearly with customers.

Qualifications

• Fluent in speaking and writing French is required.
• Must be passionate about delivering first-class customer service and learning a diverse product range.
• Willingness to learn Paxton products and confidently communicate with customers.

Responsibilities

• Deliver accurate technical product support to UK and French customers via phone, email, or webchat.
• Handle sales or returns process requests.
• Troubleshoot, diagnose, and resolve installation issues in a timely manner.
• Collaborate with Paxton teams to test new products or features.

Skills

Fluent French

Customer service

Effective communication

Job description

Paxton Access Ltd in Brighton is seeking a customer support professional to assist UK and French customers with technical product questions. You will troubleshoot issues, process sales/returns, and work closely with teams to test new features, ensuring excellent service from day one.

Fluency in French and a passion for first-class customer support are essential, along with a proactive approach to learning our product range and communicating clearly with customers.