Technical Customer Service Advisor - French Speaking

Paxton Access Ltd; Brighton; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Private medical insurance

Health cash-back plan

Carbon Neutral company

Modern offices & onsite gym

Discounted fitness memberships

5 extra days to buy/sell

Best Companies award

Job summary

Paxton Access Ltd in Brighton is seeking a customer support professional to assist UK and French customers with technical product questions. You will troubleshoot issues, process sales/returns, and work closely with teams to test new features, ensuring excellent service from day one.

Fluency in French and a passion for first-class customer support are essential, along with a proactive approach to learning our product range and communicating clearly with customers.

Qualifications

• Fluent in speaking and writing French is required.
• Must be passionate about delivering first-class customer service and learning a diverse product range.
• Willingness to learn Paxton products and confidently communicate with customers.

Responsibilities

• Deliver accurate technical product support to UK and French customers via phone, email, or webchat.
• Handle sales or returns process requests.
• Troubleshoot, diagnose, and resolve installation issues in a timely manner.
• Collaborate with Paxton teams to test new products or features.

Skills

Fluent French

Customer service

Effective communication

Job description

At the heart of Paxton, we are innovators, we look for ways of harnessing new technology to provide better solutions for our customers. We're a global brand with nearly 40 years of experience, our team of over 400 employees is spread around the world.

We pride ourselves on creating a vibrant environment, with a focus on excellent company culture. Our teams make Paxton a great place to work with brilliant benefits that come with any role at Paxton, with an emphasis on career progression, training and development, and recognition of achievement for every employee.

So, what are the benefits?

• We run a great social calendar with wine tasting, cooking classes, onsite yoga, staff parties, monthly internal events and more. It’s rare you won’t see something going on!
• Private medical insurance (Opt in) and healthcare cash-back plan with Health Shield.
• Join a Carbon Neutral company – Paxton is Carbon Neutral in the UK, France, Germany & South Africa!
• Modern offices, collaboration spaces, onsite mini-gym, and a gourmet café with subsidised food.
• Discounted fitness memberships up to 75% off in your area with GymFlex.
• Collaborative internal group initiatives like the Green Team, EDI Team, or the Charity Team.
• Tech, bike, and travel or season ticket loans.
• 25-days holiday plus bank holidays, and you can buy & sell up to 5 days a year.
• Recognised as one of the Best Companies to Work for in the UK, by Best Companies.

About the role

Join our customer support team in Brighton where you will be the first point of contact providing advice and technical support to our UK and French customers. Our incredible product support team are experts in troubleshooting with installers and are hands on with our products and technology from day one.

• Delivering accurate technical product support to our French and UK installers or customers via phone, email, or webchat.

• Handling any sales or returns process requests
• Troubleshooting, diagnosing, and resolving installation issues in a timely manner
• Working closely with other teams within Paxton to trial and test new products or features

What are we looking for?

• Fluent in speaking and writing French language.

• For you to be passionate about providing first class customer service and want to learn a diverse product range.
• Do what you do best and learn about our products and technology and confidently communicate with customers.

The right attitude is more important to us than your skills or experience. If you’re excited about a role but your existing experience doesn’t match up with every element of the job description, we encourage you to apply anyway.

We want to collaborate with you and hear your ideas, most of all, we want people to enjoy the journey with us. Take a look at what our team thinks of working here https://www.youtube.com/watch?v=8WH7Pi3--zc