Technical Customer Service Advisor

Paxton Access Ltd; Brighton; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Private medical insurance

Carbon Neutral company

Gym discounts

25 days holiday

Best Companies to Work For UK

Job summary

Paxton Access Ltd in Brighton is seeking a customer support professional to be the first point of contact for UK customers, providing expert advice and technical assistance on our products from day one.

You will deliver accurate product support via phone, email or webchat, handle sales and returns requests, and work with cross-functional teams to test new features while maintaining a responsive service.

Qualifications

• Passion for delivering first-class customer service.
• Willingness to learn a diverse range of Paxton products and technology.
• Confident communication with customers and installers.

Responsibilities

• Deliver accurate technical product support to UK installers or customers via phone, email, or webchat.
• Handle sales or returns process requests.
• Troubleshoot, diagnose, and resolve installation issues in a timely manner.
• Collaborate with other Paxton teams to trial and test new products or features.

Skills

Customer service

Technical support

Communication

Problem solving

Job description

At the heart of Paxton, we are innovators, we look for ways of harnessing new technology to provide better solutions for our customers. We're a global brand with nearly 40 years of experience, our team of over 400 employees is spread around the world.

We pride ourselves on creating a vibrant environment, with a focus on excellent company culture. Our teams make Paxton a great place to work with brilliant benefits that come with any role at Paxton, with an emphasis on career progression, training and development, and recognition of achievement for every employee.

So, what are the benefits?

• We run a great social calendar with wine tasting, cooking classes, onsite yoga, staff parties, monthly internal events and more. It’s rare you won’t see something going on!
• Private medical insurance (Opt in) and healthcare cash-back plan with Health Shield.
• Join a Carbon Neutral company – Paxton is Carbon Neutral in the UK, France, Germany & South Africa!
• Modern offices, collaboration spaces, onsite mini-gym, and a gourmet café with subsidised food.
• Discounted fitness memberships up to 75% off in your area with GymFlex.
• Collaborative internal group initiatives like the Green Team, EDI Team, or the Charity Team.
• Tech, bike, and travel or season ticket loans.
• 25-days holiday plus bank holidays, and you can buy & sell up to 5 days a year.
• Recognised as one of the Best Companies to Work for in the UK, by Best Companies™.

About the role

Join our customer support team in Brighton where you will be the first point of contact providing advice and technical support to our UK customers. Our incredible product support team are experts in troubleshooting with installers and are hands on with our products and technology from day one.

• Delivering accurate technical product support to our UK installers or customers via phone, email, or webchat.

• Handling any sales or returns process requests
• Troubleshooting, diagnosing, and resolving installation issues in a timely manner
• Working closely with other teams within Paxton to trial and test new products or features

Our team operates between 07:00 and 19:00, and shifts are scheduled within these hours.

What are we looking for?

• For you to be passionate about providing first class customer service and want to learn a diverse product range.

• Do what you do best and learn about our products and technology and confidently communicate with customers.

The right attitude is more important to us than your skills or experience. If you’re excited about a role but your existing experience doesn’t match up with every element of the job description, we encourage you to apply anyway.

We want to collaborate with you and hear your ideas, most of all, we want people to enjoy the journey with us. Take a look at what our team thinks of working here https://www.youtube.com/watch?v=8WH7Pi3--zc