Technical Support Specialist – Customer Experience

Paxton Access Ltd; Brighton; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Private medical insurance

Carbon Neutral company

Gym discounts

25 days holiday

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Job summary

Paxton Access Ltd in Brighton is seeking a customer support professional to be the first point of contact for UK customers, providing expert advice and technical assistance on our products from day one.

You will deliver accurate product support via phone, email or webchat, handle sales and returns requests, and work with cross-functional teams to test new features while maintaining a responsive service.

Qualifications

• Passion for delivering first-class customer service.
• Willingness to learn a diverse range of Paxton products and technology.
• Confident communication with customers and installers.

Responsibilities

• Deliver accurate technical product support to UK installers or customers via phone, email, or webchat.
• Handle sales or returns process requests.
• Troubleshoot, diagnose, and resolve installation issues in a timely manner.
• Collaborate with other Paxton teams to trial and test new products or features.

Skills

Customer service

Technical support

Communication

Problem solving

Job description

Paxton Access Ltd in Brighton is seeking a customer support professional to be the first point of contact for UK customers, providing expert advice and technical assistance on our products from day one.

You will deliver accurate product support via phone, email or webchat, handle sales and returns requests, and work with cross-functional teams to test new features while maintaining a responsive service.