French Fashion Client Experience Specialist

LOUNGE; Shirley; On-site; GBP 20,000 - 28,000; Full time

Job summary

LOUNGE in Solihull is seeking a French Client Services Executive to join our rapidly growing fashion brand. You will support our French-speaking customers worldwide, delivering high-quality service in their native language and helping us elevate the customer experience.

You should be eager to learn, detail-oriented, tech-savvy, and capable of writing clear, on-brand communications in French. Experience in fashion and knowledge of consumer behaviour are a plus.

Qualifications

• Fluent in French reading and writing.
• Experience delivering high-quality customer service.
• Attention to detail and ability to multitask.
• Proficiency with technology and computer literacy.
• Strong written communication with on-brand terminology.

Responsibilities

• Work within our world-class Client Services Team.
• Liaise with our French Loungers and customer base.
• Ensure that our French customers' queries are answered in their native language.
• Proofread our French-translated website.

Skills

French language

Customer experience

Multitasking

Tech-savvy

Professional writing

Consumer behavior

Fashion industry experience

Job description

LOUNGE in Solihull is seeking a French Client Services Executive to join our rapidly growing fashion brand. You will support our French-speaking customers worldwide, delivering high-quality service in their native language and helping us elevate the customer experience.

You should be eager to learn, detail-oriented, tech-savvy, and capable of writing clear, on-brand communications in French. Experience in fashion and knowledge of consumer behaviour are a plus.