French-Speaking Client Success Specialist Growth Onboarding

WGSN; Greater London; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

25 days holiday + up to 5 days buy/sow

Pension & Life Assurance

Employee assistance programme

Cycle to work scheme

Learning & development opportunities

Job summary

WGSN is hiring a Client Success Specialist (French-speaking) in London to join the Client Success team. You will work with the Account Management team to ensure clients derive tangible value from our products and identify upsell opportunities while maintaining strong retention across a high-volume portfolio.

You will engage with clients, coordinate onboarding, maintain relationships, and Deliver workshops that integrate into clients’ processes.

Qualifications

• Truly exceptional customer service experience ideally within Fashion
• Fast-paced environment with a high volume of calls and emails
• Experience with Microsoft/Google suite; Salesforce preferable
• Commercial mindset to grow the book of business
• Strong attention to detail, presentation and organisational skills
• Exceptional communication and collaboration with diverse client base
• Understanding of product design cycle; exposure to retail, lifestyle trends or creative industries desirable
• Excellent interpersonal skills, adaptability and willingness to go the extra mile
• Positive and professional attitude
• Fluency in French language preferred

Responsibilities

• Exceed KPI targets aimed at increasing user engagement with our services
• Follow our Customer Journeys for Onboarding, Maintain, Growth and Rescue to grow the relationship
• Follow up on all customer requests promptly
• Arrange and deliver interactive workshops with clients tailored to their needs
• Partner with the Account Manager to collaborate on growth and rescue accounts
• Keep up to date with developments in our range of products and services
• Monitor the active user report to identify new opportunities within and beyond the current accounts

Skills

Customer service

Fast-paced environment

MS/Google Suite

Commercial mindset

Attention to detail

Communication

Product design knowledge

Interpersonal skills

Positive attitude

French language

Tools

Salesforce

Job description

WGSN is hiring a Client Success Specialist (French-speaking) in London to join the Client Success team. You will work with the Account Management team to ensure clients derive tangible value from our products and identify upsell opportunities while maintaining strong retention across a high-volume portfolio.

You will engage with clients, coordinate onboarding, maintain relationships, and Deliver workshops that integrate into clients’ processes.