French-Speaking Customer Success Manager, SaaS AML

ComplyAdvantage; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Equity

Unlimited time off

Learning budget

Home office setup

Parental leave & childcare

Life insurance & medical coverage (BUP

Pension

Job summary

ComplyAdvantage, a London-based provider of AI-powered AML solutions, is seeking a French-speaking Customer Success Manager to nurture a portfolio of customers and drive adoption of our SaaS platform.

You will onboard, train, and support clients, understand their goals, coordinate with product and sales teams, and maximize value while reducing churn. Native or near-native French is essential; a proactive, collaborative attitude is required.

Qualifications

• Passion for delivering outstanding customer outcomes and acting as trusted advisor to clients.
• French language proficiency at a native or near-native level.
• Experience working with C-suite stakeholders to align solutions with business objectives.
• Ability to understand a client’s business and drive value toward positive outcomes.
• Strong communication and collaboration across teams to solve client issues.

Responsibilities

• Manage a portfolio of strategic French-speaking customers throughout onboarding, adoption and renewal.
• Own the overall relationship and be the primary client contact.
• Develop and execute implementation plans with stakeholders (tech, compliance, risk).
• Provide proactive support to increase adoption, reduce churn and drive renewals.
• Coordinate across ComplyAdvantage teams to resolve client queries and enable cross-sell/upsell.
• Contribute to product roadmap by feeding customer feedback and market insights.
• Assist with training and communications for customers and internal teams.
• Engage with marketing to create collateral and with product to define future requirements.

Skills

French language

Customer success

Relationship management

Onboarding

Project management

Stakeholder management

Cross-selling

Upselling

APIs

Cloud platforms

Tools

APIs

Cloud platforms

Job description

ComplyAdvantage, a London-based provider of AI-powered AML solutions, is seeking a French-speaking Customer Success Manager to nurture a portfolio of customers and drive adoption of our SaaS platform.

You will onboard, train, and support clients, understand their goals, coordinate with product and sales teams, and maximize value while reducing churn. Native or near-native French is essential; a proactive, collaborative attitude is required.