French-Speaking Customer Success Manager — EMEA (Hybrid)

Seerist; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Health plan

Pension matching

Professional development stipend

Tuition reimbursement

Flexible schedule with hybrid work

Paid time off + holidays

Job summary

Seerist is seeking a France-speaking Customer Success Manager to own accounts across France, Spain, and the wider EMEA region. You will drive onboarding, adoption, and renewal, building trusted relationships with users and senior stakeholders, and coordinating with Product and Sales to optimize customer value.

You will manage renewals end-to-end, identify growth opportunities, and travel as needed to visit customers, with a hybrid London-based schedule to support regional coverage.

Qualifications

• Fluent French (written and spoken).
• Fluent English (business level).
• Minimum 3 years in Customer Success, Account Management, or client-facing role in SaaS or intelligence-led environment.
• Track record of managing renewals and supporting account growth with Sales.
• Strong communication and relationship-building skills across analysts to senior leadership.
• Comfortable translating technical capability into customer value (training, demos, use-case design).

Responsibilities

• Own the full customer lifecycle for a portfolio across France, Spain, and the wider region, including onboarding, training, adoption, and renewal.
• Deliver onboarding and training sessions to ensure new customers are set up for success from day one.
• Build trusted relationships with day-to-day users up to senior stakeholders as a strategic advisor.
• Drive product adoption, identify underused capabilities, and run regular check-ins and business reviews.
• Own renewals end-to-end, including proposals, negotiation, and completion, ensuring on-time renewals and retention.
• Identify growth opportunities within existing accounts and support Sales in progressing them.
• Coordinate with Product, Research & Collections, and Technical Solutions to resolve issues and relay feedback.
• Maintain accurate HubSpot records and travel periodically to visit customers.

Skills

French (native or near-native)

English (business)

Account management

Renewals

Stakeholder management

Data literacy

CRM proficiency

Tools

HubSpot

Job description

Seerist is seeking a France-speaking Customer Success Manager to own accounts across France, Spain, and the wider EMEA region. You will drive onboarding, adoption, and renewal, building trusted relationships with users and senior stakeholders, and coordinating with Product and Sales to optimize customer value.

You will manage renewals end-to-end, identify growth opportunities, and travel as needed to visit customers, with a hybrid London-based schedule to support regional coverage.