Bilingual Customer Success Associate (EN/FR)

PassFort; Manchester; On-site; GBP 42,000 - 64,000; Full time

Job summary

Moody’s in Manchester is seeking a customer success professional to guide clients through adoption, retention, and value realization across the customer lifecycle.

You will act as trusted advisor, share best practices, lead scalable engagements like webinars, and collaborate with cross-functional teams to improve processes. The role requires strong English and French communication and willingness to travel up to 25%.

Qualifications

• Undergraduate degree in business, economics, finance, marketing or related fields.

Responsibilities

• Be accountable for your customer’s overarching success throughout the customer lifecycle, including adoption, account health, and retention at scale.
• Act as the trusted advisor, sharing industry best practices and resources, such as training, user events, webinars, product releases, and more.
• Lead many engagements including hosting webinar style training and empowering customers at scale through sharing helpful and relevant resources.
• Build cross-functional partnerships by contributing your customer-centric perspective to internal continuous improvement initiatives driving efficiency and effectiveness.
• Organise and lead customer engagements including onboarding, kickoff, status calls, and strategic sessions.
• Collaborate with team members to create and maintain training resources for end users.
• Monitor and analyse customer’s usage of our product.
• Present utilisation information to clients with recommendations to optimize their results.
• Identify and track opportunities and risks within assigned customer base.
• Maintain strong product knowledge for training, usage and client satisfaction.
• Help to upskill colleagues through product training and “lunch and learn” style engagements.
• Coordinate customer‑facing initiatives with other KYC and Data Apps teams.

Skills

Customer Success

Account Management

English & French

Communication Skills

Presentation Skills

Cross-functional Collaboration

Travel Readiness

Education

Bachelor's degree

Job description

Moody’s in Manchester is seeking a customer success professional to guide clients through adoption, retention, and value realization across the customer lifecycle.

You will act as trusted advisor, share best practices, lead scalable engagements like webinars, and collaborate with cross-functional teams to improve processes. The role requires strong English and French communication and willingness to travel up to 25%.