EMEA Customer Success Manager (Hybrid) - London

Fitch Group; Greater London; Híbrido; GBP 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work environment

Learning & mobility

Retirement planning

Healthcare

Parental leave

Volunteer days

Resumo da oferta

Fitch Solutions in London is seeking a Customer Success Manager to join our Commercial Team. You will develop strategic account plans, nurture client relationships and help clients achieve their business objectives with Fitch Solutions’ data and analytics.

You’ll collaborate with Account Management, Sales Specialists and Product teams, monitor account health, and contribute to renewals and growth across an international client base. Travel across EMEA is required.

Qualificações

• Client-facing experience in customer success or similar role.
• Experience in financial services or SaaS preferred.
• Excellent listening, presentation and communication skills.
• Ability to collaborate with internal operational and commercial teams.
• Well organized and self-motivated.
• Customer-first mindset and strong engagement with people.
• Proficiency in an additional European language is a plus.

Responsabilidades

• Develop strategic account plans to drive client adoption, retention, and growth across a dedicated book of accounts.
• Build trusted client relationships and drive value realisation by ensuring clients achieve their objectives.
• Consistently meet or exceed KPIs through a proactive, client-centric approach.
• Develop product expertise across Fitch Solutions products and understand competitor offerings.
• Provide regular reporting and insights on client engagement, account activity, opportunities, and risks to management.
• Collaborate cross-functionally with Account Management, Sales Specialists, and Product teams to deliver outcomes and growth opportunities.
• Support onboarding and development of new team members as needed.
• Prepare a success plan focused on usage, adoption, and renewal data; monitor account health with Account Managers.
• Travel across EMEA is required to conduct in-person client meetings and build relationships.

Conhecimentos

Financial services knowledge

Listening skills

Communication skills

Presentation skills

Cross-functional collaboration

Organizational skills

Customer focus

Language skills

Descrição da oferta de emprego

Fitch Solutions in London is seeking a Customer Success Manager to join our Commercial Team. You will develop strategic account plans, nurture client relationships and help clients achieve their business objectives with Fitch Solutions’ data and analytics.

You’ll collaborate with Account Management, Sales Specialists and Product teams, monitor account health, and contribute to renewals and growth across an international client base. Travel across EMEA is required.