Customer Success Manager - French Speaker

Fitch Group; Greater London; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid work environment

Learning & Mobility programs

Retirement planning

Healthcare offerings

Parental leave

Volunteer days

Job summary

Fitch Solutions is seeking a Customer Success Manager fluent in French and English to join our London office on a hybrid basis. You will own strategic accounts, drive adoption and renewal, and partner with sales, product and analytics teams to maximize client value.

You will develop account plans, monitor health, and deliver regular insights while traveling across the EMEA region to meet clients in person. Strong communication and collaboration skills are essential, as is experience in financial

Qualifications

• Experience in customer success or client-facing roles.
• Experience in financial services or SaaS is a plus.
• Proficiency in an additional European language is a plus.
• Willingness to travel across the EMEA region.

Responsibilities

• Develop and execute strategic account plans to drive adoption, retention, and growth.
• Build trusted client relationships and drive value realization.
• Meet or exceed KPIs through a proactive, client-centric approach.
• Collaborate with Account Management, Sales, and Product teams to deliver outcomes.
• Support onboarding and development of new team members.
• Travel across EMEA for in-person client meetings.

Skills

Client facing

Excellent communication

Collaboration

Organized

Self-motivated

Education

Bachelor's degree

Job description

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Customer Success Manager - French Speaker

Requisition ID: 50924

Business Unit: Fitch Solutions

Category: Customer Success

Location:

London, GB

Fitch Solutions is currently seeking a Customer Success Manager, fluent in French and English, to join our London office.

How You’ll Make an Impact:

• Develop and execute strategic account plans to drive client adoption, retention, and growth across a dedicated book of accounts
• Build trusted client relationships and drive value realisation by ensuring clients achieve their business objectives and maximize the value of Fitch Solutions
• Consistently meet or exceed KPIs through a proactive, responsive, and client‑centric approach
• Develop productexpertiseacross Fitch Solutions productsas well as a broad understanding of thecompetitoroffering
• Provide regular reporting and insights on client engagement, account activity, opportunities, and risks to management
• Collaborate cross‑functionally with Account Management, Sales Specialists, and Product teams to deliver exceptional client outcomes and identify growth opportunities
• Support the onboarding and development of new team members as needed

Activation:

• Prepare a success plan focused on usage, adoption, andrenewaldata
• Monitor account health and meet with Account Managers/Sales Specialists to align on client objectivesand business goals
• Develop a strong understanding of each client’s organisation, workflows, and use cases to better support their needs and drive product relevance

Onboarding:

• Plan onboarding and engagement, building trust and understanding customer needs
• Drive adoption and ensure maximum value from licenses

Retention:

• Engage with clients to nurture relationships,identifyat-risk customers, and review renewals
• Hold regular ‘QBR or EBRs’ with your customers, working in partnership with sales
• Review upcoming renewals (90-120 daysout) with Account Managers andprovideinput on account healthand client engagement
• Collect customer feedback andmonitorusage to provide insights
• Ensurethat you meet with as many clients as possible to drive adoption,usageand advocacy. Driving volume whilst providing excellent customer experience
• Travel across EMEA is required to conduct in-person client meetings, build executive and user-level relationships, support customer retention, and identify growth opportunities

Expansion:

• Identifyupsellopportunities and drive market advocacy from clients
• Support the development of client advocacy by fostering positive relationships and strong product engagement

You May be a Good Fit if:

• Previousclient facing experience with ideallypreviouscustomer success experience
• Ability to collaborate with operational and commercial teams internally
• Excellent listening,presentationand communication skills
• Ability to navigate complex customer and stakeholder environments
• Well organized andself-motivated
• Customer first mindset and a love for engaging with people

Would Make You Stand Out:

• Minimum 1.5 years of customer success experience within financial services or SaaS industry
• Strong knowledge of financial services and related client workflows
• Proficiency in an additional European language is a plus
• Tenacious, proactive, and goal-oriented with a strong focus on delivering results

Why Choose Fitch:

• Hybrid Work Environment: 3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning, financial wellness and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellness: Comprehensive healthcare offerings that prioritize a healthy body & mind
• Supportive Parenting Policies: Family-first policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Dedication to Giving Back: Paid volunteer days and support for community engagement initiatives

At Fitch, AI is embedded in how we work every day—supporting smarter decision-making, streamlining workflows, and enabling new ways to create value for our business and clients. Intelligent solutions are increasingly part of our day-to-day operations, helping teams work more efficiently and think differently as we continue to evolve. We’re looking for colleagues who are comfortable operating in an AI-enabled environment—or who are curious, adaptable, and eager to build their AI literacy over time. We value professionals who embrace technology as part of continuous learning and who are committed to using it thoughtfully to enhance how work gets done.

Fitch is committed to providing global securities markets with objective, timely, independent and forward‑looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is proud to be an Equal Opportunity and affirmed action employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity,