French-Speaking Enterprise Client Success Executive

Meltwater Group; Greater London; Hybrid; GBP 65,000 - 110,000; Full time

Benefits offered by this job

Flexible paid time off

Pension

Cycle-to-work

Wellness program

Mental health support

Hybrid work model

Family leave

Professional development

Job summary

Meltwater is seeking an Enterprise Client Success Executive for London. You will manage high-value, multi-region client portfolios, acting as a trusted advisor to drive retention, renewal, and expansion while aligning closely with Sales, Product, and Marketing teams.

Fluent in English and French, you will lead cross-functional initiatives, advocate for customers, and deliver regular business reviews to maximize value in a fast-paced SaaS environment.

Qualifications

• Bachelor's degree or higher preferred.
• 7–10+ years in Management Consulting, Customer Success, Account Management or related client-facing roles.
• Experience managing multi-divisional and multi-geographical portfolios.
• Excellent written and verbal English and French.

Responsibilities

• Collaborate with internal teams to align account activities with customer goals.
• Drive renewal, retention and growth plans across the portfolio.
• Develop joint success plans and guide customers on new features.
• Monitor adoption and provide tailored recommendations.
• Identify renewal risks and coordinate with sales for renewals.
• Uncover upsell opportunities with named Account Executives.
• Lead regular business reviews with customers.

Skills

Client success

Account management

Business development

Stakeholder management

French

English

Cross-functional collab

Education

Bachelor's degree or higher

Job description

Meltwater is seeking an Enterprise Client Success Executive for London. You will manage high-value, multi-region client portfolios, acting as a trusted advisor to drive retention, renewal, and expansion while aligning closely with Sales, Product, and Marketing teams.

Fluent in English and French, you will lead cross-functional initiatives, advocate for customers, and deliver regular business reviews to maximize value in a fast-paced SaaS environment.