French-Speaking Enterprise Client Success Leader

Meltwater; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Flexible paid time off

Creative Pension

Cycle-to-work scheme

Health insurance (Simply Health)

Vitality Health Insurance

CalmApp subscription for you and loved

Hybrid work environment

Family leave program

Job summary

Meltwater is seeking an Enterprise Client Success Executive (French-speaking) in London to guide the post‑sale journey for key accounts. You will partner with Sales, Product, Marketing and Services to ensure customers achieve their KPIs, retain and renew, and grow their portfolio with strategic, data‑driven insights.

You will manage complex, multi‑geographical portfolios and build trusted advisory relationships.

Qualifications

• Bachelor's degree or higher preferred.
• 7–10+ years in Management Consulting, Customer Success, Account Management, Business Development, or related client‑facing roles.
• Experience managing complex, multi‑divisional, and multi‑geographical client portfolios.
• Strong collaboration with Sales, Product, Marketing, and Services.
• Thrives in fast‑paced environments with multitasking and diverse responsibilities.
• Industry expertise in media monitoring, SaaS, PR, or Marketing.
• Bonus: Project Management experience.
• Excellent written and verbal English and French.

Responsibilities

• Collaborate with internal teams to align account activities with each customer's strategic objectives.
• Execute plans on agreed timelines with the customer.
• Develop and maintain joint impact plans for top accounts to ensure ongoing value delivery.
• Inform customers of new features and releases to maximise value.
• Monitor adoption trends and provide tailored recommendations based on evolving needs.
• Identify renewal risks and retention challenges and work with teams to secure renewals.
• Identify opportunities for upselling and expansion with Account Executives.
• Conduct regular customer business reviews to drive transparency and alignment.
• Advocate for customers to drive improvements across product and service delivery.

Skills

Cross-functional collaboration

Portfolio management

English & French fluency

Education

Bachelor's degree or higher

Job description

Meltwater is seeking an Enterprise Client Success Executive (French-speaking) in London to guide the post‑sale journey for key accounts. You will partner with Sales, Product, Marketing and Services to ensure customers achieve their KPIs, retain and renew, and grow their portfolio with strategic, data‑driven insights.

You will manage complex, multi‑geographical portfolios and build trusted advisory relationships.