Freight Ops Leader: Global Logistics & Digitalization

TVS Supply Chain Solutions; West Drayton; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Company pension scheme

Company sick pay

25 days annual leave

Holiday buy-back scheme

Salary sacrifice car scheme

Access to 100+ online courses

Employee benefits platform

Free onsite parking

Job summary

TVS Supply Chain Solutions in West Drayton seeks an experienced Freight Operations Manager to lead daily import/export, billing and customs processes for key accounts. You will coordinate with agents, carriers and customers to ensure smooth transactions while driving productivity and reporting KPIs.

Role requires 10+ years in freight forwarding or equivalent, strong leadership and price negotiation abilities, and solid experience with CargoWise and UK compliance.

Qualifications

• Degree or equivalent professional qualification/experience in Logistics, Supply Chain Management, Freight Forwarding or a related field.
• Significant experience in freight forwarding operations, preferably in a management role, typically gained through 10+ years’ relevant freight forwarding or equivalent experience.
• Established working relationships with customers, airlines, shipping lines and agents.
• Strong knowledge of cargo service pricing and freight operations.
• Ensure operations comply with applicable UK customs, trade compliance, health and safety, data protection, company policies, and ethical standards.
• Working knowledge of financial reporting.
• Strong customer management skills.
• Good knowledge of freight management systems, including CargoWise, local customs and trade portals.
• Strong teamwork skills.
• Strong communication skills.
• Strong decision-making skills.
• Strong people management and development skills.
• Strong service orientation.
• Strong change management skills.

Responsibilities

• Manage the import, export, billing and customs processes and procedures for assigned Freight Operations.
• Be responsible for day-to-day decision-making and ensure escalations are addressed promptly.
• Coordinate with agents, carriers, vendors, overseas offices, COE and customers to ensure smooth transactions.
• Ensure customer satisfaction is maintained across all levels of operations.
• Ensure that financial management, billing, and invoicing are carried out in a timely manner.
• Support productivity enhancements within Freight Operations.
• Actively engage in freight system digitalisation initiatives across the network.
• Support the selection of carriers and agents and negotiate rates and pricing.
• Support commercial activities by providing freight solutions for target customers and assisting local sales efforts through joint customer calls, bids and proposal preparation.
• Participate in project bids and execution.
• Monitor KPIs and ensure timely generation of reports for management review.
• Ensure company policies and procedures, confidentiality requirements, and legal and ethical guidelines, such as the Delegation of Authority, are clearly communicated and adhered to.
• Coach and guide junior team members to ensure development and succession planning.

Skills

Freight forwarding experience

Teamwork

People management

Service orientation

Pricing knowledge

Communication

Decision making

Change management

Customer relationships

Financial reporting

CargoWise

Compliance awareness

Education

Degree in Logistics or related field

Tools

CargoWise

Job description

TVS Supply Chain Solutions in West Drayton seeks an experienced Freight Operations Manager to lead daily import/export, billing and customs processes for key accounts. You will coordinate with agents, carriers and customers to ensure smooth transactions while driving productivity and reporting KPIs.

Role requires 10+ years in freight forwarding or equivalent, strong leadership and price negotiation abilities, and solid experience with CargoWise and UK compliance.