Global Shipping Operations Lead

TRP Recruitment ltd; Watford; On-site; GBP 45,000 - 60,000; Full time

Job summary

TRP Recruitment ltd is seeking an experienced Shipping Manager to own a busy international import operation in Watford. You will run day-to-day shipping, lead a Shipping team and coordinate with suppliers, freight forwarders, customs brokers and warehouses to ensure on-time delivery and compliant documentation.

You will monitor KPIs, review freight quotations and drive process improvements across Operations, Customer Service and Finance.

Qualifications

• Good experience in international shipping/import operations, with strong knowledge of FCL, LCL and Air Freight and a good understanding of commercial invoices, packing lists, Bills of Lading, Air Waybills and other shipping documents
• Experience supervising or managing a team and working with internal departments and external service providers

Responsibilities

• Managing the day-to-day shipping operation covering FCL, LCL and Air shipments, and making sure bookings, ETD/ETA, shipping documents, ASN, customs clearance, deliveries and GRNs are properly controlled
• Managing the Shipping team, including workload, priorities, deadlines and holiday/absence cover, and coaching and supporting team members to improve their knowledge, ownership and independence
• Monitoring outstanding actions, overdue shipments and upcoming risks, and managing shipment exceptions including delays, documentation issues, customs problems, shortages, damages, delivery issues and GRN differences, as well as urgent and customer-critical shipping requirements
• Making sure shipping documents and ASN information are accurate and correctly matched against PO, invoice, packing list and ERP information, and supporting customs requirements including HS codes, country of origin and required documentation
• Working closely with suppliers, freight forwarders, customs brokers and warehouses/3PLs, and monitoring and challenging service providers where service, cost or agreed timelines are not being met
• Reviewing freight quotations, additional charges, premium freight requirements and freight invoice differences
• Working closely with Operations, Customer Service, Finance and other internal departments; preparing clear daily/weekly operational updates and monthly KPI reports; and monitoring shipping KPIs to identify repeated issues, review the causes of recurring problems and put practical corrective actions in place
• Supporting improvements to shipping processes, systems and reporting, and escalating significant customer, customs/compliance, financial or operational risks to the Group Shipping Manager

Job description

TRP Recruitment ltd is seeking an experienced Shipping Manager to own a busy international import operation in Watford. You will run day-to-day shipping, lead a Shipping team and coordinate with suppliers, freight forwarders, customs brokers and warehouses to ensure on-time delivery and compliant documentation.

You will monitor KPIs, review freight quotations and drive process improvements across Operations, Customer Service and Finance.