Senior Freight Operations Leader

TVS Supply Chain Solutions; City Of London; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Company pension scheme

25 days annual leave (+8 bank holidays

Salary sacrifice car scheme

Long Service Award

Employee benefits platform

Onsite parking

Job summary

TVS Supply Chain Solutions is seeking an experienced Freight Operations Manager to lead daily operations for assigned accounts in the UK. You will manage import/export, billing, and customs procedures, coordinate with carriers, agents, and customers, and drive efficiency across the network.

The role requires 10+ years in freight forwarding, strong knowledge of pricing, and proven people management skills. You will monitor KPIs, ensure compliance, and support business growth through effective

Qualifications

• Degree or equivalent in Logistics, Supply Chain Management, Freight Forwarding or a related field.
• Significant experience in freight forwarding operations, typically 10+ years in a management role.
• Established working relationships with customers, airlines, shipping lines and agents.
• Strong knowledge of cargo service pricing and freight operations.
• Compliance with UK customs, trade, health and safety and data protection policies.
• Experience with financial reporting and customer management.

Responsibilities

• Manage import, export, billing and customs processes for assigned Freight Operations accounts.
• Coordinate with agents, carriers, vendors, overseas offices, COE and customers to ensure smooth transactions.
• Ensure customer satisfaction across all levels of operations.
• Support productivity enhancements and freight system digitalisation initiatives.
• Support carrier and agent selection and negotiate rates and pricing.
• Participate in bids, proposals and joint customer calls with local sales teams.
• Monitor KPIs and generate reports for management review.
• Coach and develop junior team members and ensure succession planning.
• Ensure adherence to Delegation of Authority and QIM policies.

Skills

Freight operations

Pricing knowledge

Team leadership

Communication

Decision making

People management

Service orientation

Change management

Staff development

Education

Degree in Logistics / Supply Chain / Freight Forwarding

Tools

CargoWise

Job description

TVS Supply Chain Solutions is seeking an experienced Freight Operations Manager to lead daily operations for assigned accounts in the UK. You will manage import/export, billing, and customs procedures, coordinate with carriers, agents, and customers, and drive efficiency across the network.

The role requires 10+ years in freight forwarding, strong knowledge of pricing, and proven people management skills. You will monitor KPIs, ensure compliance, and support business growth through effective