Freight Network Control Specialist

EV Cargo

Burton upon Trent

On-site

GBP 22,000 - 28,000

Full time

8 days ago

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Benefits offered by this job

Competitive salary

Competitive Annual Leave

Reward Gateway – savings and cashback

Wellbeing Centre – education, support,

Employee Recognition Scheme

Excellent Pension Scheme

Health Care Cash Plan

Job summary

Palletforce is seeking a Network Control Tower Administrator to monitor freight through the network from our Burton hub. You will resolve depot disputes, serve as a key contact for the Network Operations field team, and support data production for the Network Team.

The role is office-based with Monday–Friday days and a 30-minute break. The ideal candidate has customer service experience, logistics exposure, and proficient Excel skills, and you will be expected to work collaboratively while

Qualifications

Customer service experience is ideal.
Logistics experience is desirable.
Capable on Microsoft Excel.
Polite and professional.
Able to work as an effective team player and provide support as needed.
Build and maintain positive relationships within the team and depots.

Responsibilities

Manage queries into the team and ensure prompt, accurate and valuable response.
Monitor specific depots customers freight through the Network to ensure they’re delivering successfully.
Resolve disputes between depots quickly and efficiently while maintaining customer service.
Be a point of contact for the Network Operations field team.
Assist with the production of data and information for the Network Team.
Carry out duties with due regard to health and safety for yourself and others.
On occasion assist with the booking in of Amazon consignments.