Transport & Logistics Coordinator (Pallet Network)

Palletforce; Hounslow; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Competitive Annual Leave

Reward Gateway – savings & cashback on

Health Care Cash Plan

Excellent Pension Scheme

Job summary

Palletforce is hiring a Transport Clerk for their West London logistics site. The role supports daily planning, liaison with drivers, and ensuring on-time deliveries and collections within a busy pallet network environment.

You will manage transport paperwork, provide customer updates, and work with the transport team to resolve issues. Closing date 03/12/2026. Salary up to £28,000 depending on experience.

Qualifications

• Good communication skills, both verbal and written.
• Strong customer service skills and a professional telephone manner.
• Good organisational skills and the ability to prioritise tasks in a fast-paced environment.
• Ability to communicate effectively with drivers, customers and colleagues.
• Good attention to detail and accurate data entry skills.
• Ability to remain calm and work efficiently under pressure.
• A proactive approach to problem-solving and resolving operational issues.
• Good working knowledge of Microsoft Office and general computer systems.
• Be reliable, punctual and well organised.
• Be customer-focused with a positive and professional attitude.
• Be confident when communicating with drivers and customers.
• Able to work independently and as part of a busy transport team.
• Flexible and adaptable to changing priorities throughout the working day.
• Be practical, solutions-focused and willing to take ownership of tasks through to completion.
• Previous experience in transport, logistics, haulage or pallet distribution.
• Knowledge of pallet network operations and procedures.
• Experience using a transport management system (TMS) or pallet network portal.
• Understanding of delivery documentation, proof of delivery processes and transport administration.
• Experience handling delivery enquiries, service failures and customer complaints.

Responsibilities

• Assist with the daily planning and coordination of pallet deliveries and collections.
• Liaise with drivers throughout the day to monitor progress, provide instructions and resolve operational issues.
• Support the transport team in ensuring deliveries and collections are completed within agreed timeframes.
• Monitor outstanding consignments, failed deliveries, delays and collection requirements.
• Update transport management systems with accurate consignment information, delivery statuses and proof of delivery details.
• Communicate any service failures, delays or operational issues to the relevant team members.
• Assist with the coordination of pallet network trunking, local deliveries and collection activities where required.

Skills

Communication

Customer service

Organisational skills

Data entry

Calm under pressure

Microsoft Office

Reliability

Customer-facing

Independence

Adaptability

Job description

Palletforce is hiring a Transport Clerk for their West London logistics site. The role supports daily planning, liaison with drivers, and ensuring on-time deliveries and collections within a busy pallet network environment.

You will manage transport paperwork, provide customer updates, and work with the transport team to resolve issues. Closing date 03/12/2026. Salary up to £28,000 depending on experience.