Customer Service Administrator - Logistics & Fleet Support

The Pallet Network Ltd; Crawley; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Salary Sacrifice Car Scheme

Wellbeing Support

Eye Care Vouchers

Rewards & Recognition

Everyday Discounts

Job summary

The Pallet Network Ltd., Crawley site is hiring a Customer Service Administrator on a full-time basis. You will support daily operations for direct clients, network depots and drivers, ensuring accurate communication and a high level of service.

Hours are Monday to Friday 9am-5pm, with a salary of £26,639 per annum. The role emphasizes teamwork, data accuracy, and a proactive approach to resolving queries and improving working practices.

Qualifications

• Excellent communication and interpersonal skills.
• Highly organised with strong attention to detail.
• Ability to manage a busy workload and meet deadlines.
• Thrives in a fast-paced, team-oriented environment.
• Confident dealing with a range of stakeholders, including customers and drivers.
• Demonstrates a proactive and solutions-focused approach.

Responsibilities

• Provide outstanding customer service to clients, depots, drivers, and internal departments.
• Respond to telephone and email enquiries promptly and professionally.
• Build and maintain positive customer relationships, ensuring satisfaction and goodwill.
• Handle customer queries and complaints effectively and efficiently.
• Support drivers with delivery queries and resolve operational challenges.
• Generate customer quotes and manage requests accurately.
• Ensure all data entry and documentation is completed with a high level of accuracy and attention to detail.
• Complete daily reports on time and to company standards.
• Maintain strong communication and teamwork across departments.
• Continuously improve working practices and personal performance.
• Adhere to company health and safety policies and procedures.
• Provide flexibility to support rotational shift patterns and business needs.

Skills

Excellent communication

Organised

Attention to detail

Time management

Teamplayer

Proactive problem solving

Job description

The Pallet Network Ltd., Crawley site is hiring a Customer Service Administrator on a full-time basis. You will support daily operations for direct clients, network depots and drivers, ensuring accurate communication and a high level of service.

Hours are Monday to Friday 9am-5pm, with a salary of £26,639 per annum. The role emphasizes teamwork, data accuracy, and a proactive approach to resolving queries and improving working practices.