Freight Forwarder - European Road Freight

C4 Logistics Ltd; Coventry; On-site; GBP 32,000 - 37,000; Full time

Benefits offered by this job

30 days' holiday

Company pension

Cycle-to-work scheme

Casual dress

Free on-site parking at Coventry HQ

Job summary

C4 Logistics Ltd is seeking an experienced Freight Forwarder to join our European road freight desk in Coventry. You will quote, book and run shipments end-to-end across the UK and mainland Europe, coordinating with clients and carriers to keep timelines tight.

You'll work on time-critical shipments, manage documentation, and stay ahead of issues with our in-house customs team. The role is office-based with a two-week rotating shift pattern.

Qualifications

• 1+ years in a European road freight forwarding role.
• Working knowledge of UK and EU customs processes, Incoterms, and standard forwarding documentation.
• Confidence negotiating rates with carriers and communicating clearly with clients under pressure.
• Comfortable working at pace on multiple live shipments.

Responsibilities

• Handle inbound customer enquiries by phone and email for dedicated, part load, full load, and expedited shipments across the UK and Europe
• Source capacity and negotiate rates with the European carrier partner network
• Quote, book, and manage shipments end-to-end, including documentation and customs coordination
• Resolve in-transit issues and keep clients informed
• Manage PODs and post-shipment paperwork with the in-house customs team
• Keep the TMS accurate and up to date through the shipment lifecycle

Skills

European road freight

Rate negotiation

Client communication

Working under pressure

Job description

Job Title: Freight Forwarder - European Road Freight

Location: Coventry (CV4)

Salary: £32,000 - £37,000 per year (negotiable on experience)

Job Type: Full time, Permanent: In-office.

About the role:

C4 Logistics moves time-critical and high-value freight across the UK and mainland Europe by road and air, for customers who can't afford a shipment to fail.

We're hiring an experienced Freight Forwarder to join our expedited operations desk.

This is a live, fast-moving forwarding role, not a warehousing or transport admin position. You'll be quoting, buying, and running your own shipments end-to-end, working directly with clients and our carrier partner network across Europe. If you thrive on same-day quotes, dedicated loads, tight timings, and problem-solving in real time, you'll fit here.

What you'll do:

• Handle inbound customer enquiries by phone and email for dedicated, part load, full load, and expedited shipments across the UK and Europe
• Source capacity and negotiate rates with our European carrier partner network
• Quote, book, and manage shipments end-to-end, including documentation, customs coordination, and status updates
• Resolve in-transit issues and exceptions as they happen, keeping clients informed
• Manage PODs and post-shipment paperwork, and work alongside our in-house customs team on clearance requirements
• Keep the TMS accurate and up to date throughout the shipment lifecycle

What we’re looking for:

• 1+ years in a European road freight forwarding role. You will have quoted, booked, and managed European road shipments before.
• Working knowledge of UK and EU customs processes, Incoterms, and standard forwarding documentation
• Confidence negotiating rates with carriers and communicating clearly with clients under pressure
• Comfortable working at pace on multiple live shipments

Shift pattern:

Because expedited freight doesn't run 9-5, this role operates a two-week rotating pattern:

Week 1: Mon-Fri, 07:00-16:00

Week 2: Mon-Fri, 10:00-19:00

No weekends, no on-call.

What we offer:

• £32,000-£37,000 basic (negotiable on experience)
• 30 days' holiday
• Company pension
• Cycle-to-work scheme
• Casual dress
• Free on-site parking at our Coventry HQ
• An established team, in-house customs specialists to lean on, and varied expedited work across a busy European desk

Candidates with experience of: Freight Forwarder, European Freight Forwarder, Road Freight Forwarder, European Road Freight Forwarder, Freight Forwarding Coordinator, Freight Forwarding Executive, Freight Operations Executive, Freight Operations Coordinator, Transport Freight Coordinator, Road Freight Coordinator, European Transport Coordinator, European Road Freight Coordinator, Logistics Coordinator, may also be considered for this role