UK & European Operations Coordinator

Zoe; Redditch; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Contributory pension

23 days holiday + BH

Job summary

Zoe is seeking an UK & European Operations Coordinator to join the busy Redditch operations team. You will manage warehousing, stock control, and UK/European road transport bookings while maintaining high levels of customer care.

Responsibilities include handling forklift operations, processing customs, liaising with clients and suppliers, and coordinating with sales. The role is office-based, with standard Mon–Fri hours and a contributory pension.

Qualifications

• Forklift licence or training can be provided.
• Experience in European freight forwarding or UK transport operations.
• Customer service experience is essential.
• Good communication and teamworking skills.
• Strong organisation and attention to detail.
• Ability to work to deadlines under pressure.
• Proactive problem solving and quick thinking.
• Self-motivated and enthusiastic personality.

Responsibilities

• Coordinate warehouse goods in/out and stock control.
• Load/unload vehicles using counter-balance forklift.
• Book European and UK road transport jobs daily.
• Process export and import customs clearance where required.
• Raise job files and complete paperwork accurately.
• Process jobs through Multifreight software system.
• Liaise with clients for quotations, follow-ups and bookings.
• Negotiate with suppliers to maximise gross profit.

Skills

Forklift licence

Customer service

Communication

Organisational skills

Attention to detail

Deadline-oriented

Problem solving

Self-motivated

Enthusiastic

Tools

Multifreight software

Job description

Role Overview

A new position is available for a UK & European Operations Coordinator, this role forms part of the existing Operations Team. It requires the jobholder to Coordinate the day to day Warehousing and UK & European road transport sections and all of the related administration. To build relationships with the existing clients and deliver a high standard of customer care at all times.

About our client

International transport and shipping industry, modern office in the centre of Redditch employing a vibrant team of 17 staff involved in sales, operations and accounts. With a Group turnover of £145 Million the business specialises in providing International transport solutions by air, road and sea to exporters and importers throughout the UK. Our clients range from sole traders through to multi-national Blue chip companies.

Employment Terms

• Mon - Fri 830am-530pm
• 20 days holiday + BH
• Salary £35k DOE
• Contrib Pension
• Office Based 5 days per week

Duties; UK & European Ops Coordinator

• Coordinating the warehouse goods in and out and stock control.
• Loading and unloading of vehicles using counter balance forklift.
• Coordinate the day to day bookings of European and UK road transport jobs.

• Processing where appropriate both export and import customs clearance.
• Raising job files and all of the appropriate paperwork
• Processing jobs through Multifreight software system
• Extensive client liaison to include quotations, follow up, bookings and problem solving
• Extensive supplier liaison to include rate negotiations, bookings and problem solving
• Internal liaison with the Sales Team, assisting with quotations and service information
• Managing the jobs from start to finish in line with the client expectations and communicating effectively any service issues
• Maximising the gross profit by negotiating with the supplier base
• Proactively contacting the existing clients to maximise business potential
• Invoicing jobs on completion
• Populating internal analysis and key statistics
• To be involved in the operations and sales meetings, where current jobs, quotes, problems, entertaining and other relevant topics are discussed along with the previous week’s trading activity

Skills & Experience Required; UK & European Ops Coordinator

• Forklift licence with warehousing experience. (training can be provided)
• Ideally European freight forwarding or UK transport operations experience.
• Customer Service Experience.
• Good communication skills
• Good organisational skills
• Good attention to detail
• Can work to deadlines and handle pressure
• Quick thinker / Problem solving
• Self-motivated and enthusiastic character