EU Road Freight Coordinator

TipTopJob; West of England; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Career development

Growing Bristol office

Ownership of work

Supportive environment

Job summary

TipTopJob is seeking a Data Focused EU Road Freight Coordinator to join its Bristol office. The role centres on managing European road freight shipments from booking through to delivery, acting as the main client contact and ensuring accurate records and documentation.

Immediate start is preferred. Candidate should have at least 1 year in European road freight, strong customer service skills, and the ability to handle multiple shipments while maintaining high data quality.

Qualifications

• Minimum of 1 year experience in European road freight.
• Strong customer service and relationship management skills.
• Ability to organise and monitor multiple shipments simultaneously.
• Excellent written and verbal communication skills.
• Proactive approach to troubleshooting and problem solving.
• Ability to make confident decisions and take ownership of work.
• Good numeracy and English language skills.
• Strong attention to data accuracy.

Responsibilities

• Act as a dedicated contact for clients and provide regular shipment updates.
• Track multiple shipments and monitor delivery schedules.
• Support onboarding of new clients and contribute to Bristol operation growth.
• Negotiate rates and book cargo space with carriers.
• Enter and maintain accurate shipment information in internal systems.
• Verify invoices and prepare required import/export documentation.
• Obtain proof of delivery and arrange cargo insurance when needed.
• Resolve delays and operational issues to meet client requirements.

Skills

Customer service

Relationship management

Problem solving

Attention to detail

Numeracy

English language skills

Proactivity

Decision making

Team coordination

Tools

Excel

Word

Teams

Shipment tracking systems

Job description

Data Focused EU Road Freight Coordinator

Salary: A GBP 30,000 per annum

Location: Bristol

Working Hours: Monday to Friday, 9:00am:5:30pm

Position: Permanent, Full Time

Start Date: ASAP

Our client, a leading international logistics company, is looking for an experienced Data Processor to join its newly established sales office in Bristol.

This is an exciting opportunity to become part of a growing branch and work closely with the Branch Manager to develop the operation. You will help ensure that European road freight shipments are handled efficiently, customers receive an excellent service and all transport documentation and system records remain accurate and up to date.

The successful candidate will have at least one years experience within European road freight, combined with strong customer service, organisational and problem:solving skills.

What Youll Do

As Data Processor, you will support the management of European road freight shipments from booking through to delivery.

You will act as a key point of contact for customers, monitor shipments, coordinate with carriers and overseas partners, and resolve any operational issues that arise. You will also support the onboarding and retention of new clients as the Bristol branch continues to grow.

Key Responsibilities

• Act as a dedicated point of contact for clients
• Provide customers with regular shipment and delivery updates
• Track multiple shipments and monitor delivery schedules
• Support new clients throughout the onboarding process
• Maintain high service standards to encourage client retention
• Liaise with customers, overseas partners and transport carriers
• Negotiate rates and book cargo space with carriers
• Enter and maintain accurate shipment information within internal systems
• Verify commercial invoices and request the required import and export documentation
• Obtain and process proof of delivery documentation
• Arrange cargo insurance when required
• Assist with claims involving lost or damaged cargo
• Resolve delays, route changes, customs holds and other operational issues
• Ensure shipments are completed in line with customer requirements and company standards
• Support the Branch Manager with the continued development of the Bristol operation

What You Need

• A minimum of one years experience within European road freight
• Good knowledge of freight forwarding and transport operations
• Strong customer service and relationship:management skills
• The ability to organise and monitor multiple shipments simultaneously
• Excellent written and verbal communication skills
• A proactive approach to troubleshooting and problem:solving
• The ability to make confident decisions and take ownership of your work
• Good numeracy and English:language skills
• Strong attention to detail and data accuracy
• Proficiency in Microsoft Word, Excel and Teams
• Experience using logistics, transport or shipment:tracking systems
• Additional language skills would be advantageous but are not essential

Why Youll Love This Role

• Salary of A GBP 30,000 per annum
• Monday:to:Friday working hours
• The opportunity to join a newly established and growing Bristol office
• A varied role with genuine responsibility and ownership
• Career development within a leading international logistics business
• A supportive working environment that encourages initiative and professional growth