Freelance Writer

Outlier AI; Gregson Lane; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading Social Enterprise in the UK is seeking a dedicated individual to handle customer inquiries and assist work planners. Responsibilities include managing a high volume of calls, processing financial requisitions, and ensuring timely action on communications. Candidates should have customer service experience and proficiency in MS Word, Excel, and Teams. The role offers competitive pay, a generous holiday package, and development opportunities. Applicants with disabilities and neurodiversity are encouraged to apply.

Benefits

Competitive salary, reviewed yearly

Pension with matched contributions up to 7%

Up to 35 days annual leave

Cash-back plan for healthcare costs

Bonus scheme for all colleagues at 2%

Training and development

Discounts and offers from shops, cinemas, and more

Qualifications

• Experience in a similar role or customer service experience.
• A proven track record using MS Word, Excel and Teams.
• Excellent communication skills.

Responsibilities

• Handle, log and action a high volume of call enquiries from internal and external customers.
• Assist work planners on a daily basis.
• Action all emails and paperwork in a timely and efficient manner.
• Deal with financial requisitions – raise requisitions, process invoices and resolve related queries.

Skills

Customer service experience

Proficiency in MS Word

Proficiency in Excel

Proficiency in Microsoft Teams

Excellent communication skills

Job description

At Places for People, we hire People, not numbers! We are the UK’s leading Social Enterprise dedicated to creating inclusive and thriving Communities for both our Customers and Employees. If you like the sound of this role, please apply – you could be just who we’re looking for!

Responsibilities

• Handle, log and action a high volume of call enquiries from internal and external customers.
• Assist work planners on a daily basis.
• Action all emails and paperwork in a timely and efficient manner.
• Deal with financial requisitions – raise requisitions, process invoices and resolve related queries.

Qualifications

• Experience in a similar role or customer service experience.
• A proven track record using MS Word, Excel and Teams.
• Excellent communication skills.

Benefits

• Competitive salary, reviewed yearly.
• Pension with matched contributions up to 7%.
• Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave.
• Cash‑back plan for healthcare costs – up to £500 saving per year.
• Bonus scheme for all colleagues at 2%.
• Training and development.
• Extra perks including discounts and offers from shops, cinemas, and more.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know – we’ll work with you to ensure you have the opportunity to perform at your best.

If you meet the criteria and are ready to take the next step in your career, apply following our simple five‑minute process: upload a CV and a supporting statement that demonstrates how you meet the requirements of the role. For questions, email the recruitment team. We may bring the closing date forward if we receive a large number of quality applications, so we advise applying immediately to avoid disappointment.